Why is it Important to Evaluate the E-learning?

Why is it Important to Evaluate the E-learning?

Evaluation is a vital task of an eLearning course or any program that aims at continuous improvement. Evaluation of your eLearning program is the final step in the Addie model. In this step, the effectiveness of the training program in accomplishing the goal is measured.


Why evaluation?

Evaluation enables us to:


  • Assess if the instructional and development objectives are met
  • Determine the quality of the eLearning
  • Understand the pros and cons of the eLearning program
  • Make improvements to ensure that learning strategies are effective

Donald Kirkpatrick’s four-level model of evaluation has become a classic model in the industry. These levels can be applied to eLearning or any other forms of training.

four-level model of evaluation

Level Meaning Questions to ask Evaluating Method
Reactions Evaluate the experience of the learners after taking the course
  • Did the participants like the course?
  • Will it be useful to them?
Feedback from the participants through a smile sheets or happy sheets
Learning outcomes Measure of the increase in knowledge of the learners after taking up the course Did the participants learn what they were supposed to learn and how much? Assessments to measure knowledge
(true/ false, agree/ disagree)
Behavioral Changes Evaluate the change in the behavior of the learners after taking the course Did they change their on-the-job behavior?
  • Measure behavior before and after the program
  • Give enough time between the completion of the program and evaluation and allow them to change their behavior
  • Use sources (peers, boss, participants themselves)
Results for the organization Evaluate the change in the organization due to the effect of the course on their employees Did their knowledge and behavior positively affect the organization? See the production, quality, costs, turnover

This evaluation is applicable to different types of training (adapted from Kruse Kevin work) such as:

  • Safety training: Measure reduction in number or severity of accidents
  • Quality training: Measure a reduction in number of defects
  • Management training: Measure increase in engagement levels of direct-reports
  • Technical training: Measure reduction in calls to the help desk; improved use of software or systems
  • Sales training: Measure change in sales volume, customer retention etc.

Evaluating an eLearning course helps to see which component is working and what needs to be removed to make the learning effective.

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Training Challenges and E-learning Solutions Summit 2018