Due to the fast-changing business environment and increasing competition, organizations are increasingly adopting various software tools to streamline their operations. These tools such as SAP, HRIS, Sales force and so on no doubt help organizations increase productivity. But driving its adoption in organizations can be a daunting task for the training manager.
The first challenge that they face is, employees generally become comfortable with the old applications and resist change. According to a study done by MIT Sloan management and Capgemini consulting, a majority (63%) of managers shared that adoption of new technology is too slow due to the poor communication about the strategic benefits of the new tools.
The other challenge is that these software applications tend to be too complex and thus become nightmares to employees. Also, as these applications are intended for usage of global employees making implementation tougher, organizations are always in a hurry to launch the software.
How can online training help?
Effective training on the complexities of the software is crucial for its smooth use and a better understanding of the benefits will increase the adoption rate.
This is where the online training medium can help; there are many reasons why online training is the best medium for software training. Here is an infographic, which throws some light why online training is effective for software training.
We can incorporate powerful instructional strategies to help learners understand the technicalities of the tool. Here are a few of them.
Instructional Strategies to Address the ‘Why’
What’s in it for me:
To motivate the people and get the buy in, you must inform the learners on how the software will help them perform better in their job role. So introduce the learning objectives in the form of an icebreaker or as a series of questions and let them think.
Video from the top management:
Videos from the CEO or a top manager, communicating the reason and how this software can impact the business operations can be used. This is a great way to capture the learner’s attention and share the importance of change management.
Instructional Strategies to Address the ‘How’
Using simulations is an effective way to train your workforce on software applications. These simulations mimic real-life applications, where learners are taken through the layers of process with instructions. Then the learners are allowed to try working on it. Feedback is provided to learners at each stage to make them proficient on the software.
These simulations can be developed using Adobe Captivate in quick time. It allows recording of screens automatically without scripting and enable easy embedding of callouts and annotations of easy editing of colors, fonts, and text.
Illustrations are the most sophisticated and powerful forms of visual communication. We can design short and crisp animations to illustrate the complex processes step by step using the VideoScribe animations. These scribe animations can prove effective in improving the efficiency and provide hands-on training. This will have a great impact on the learners as the steps are expressed using the visual aids.
These video scribe animations can be combined with authoring tools like Articulate Storyline and Adobe Captivate that support video content.
A training program with no scope of guidance and involvement cannot enable learners to perform tasks in required situations. So we can also use characters to engage the learners. Characters act as perfect guides bringing in the sense of connection and interactivity. These characters can be a general persona or somebody from the top management or at managerial level. This avatar will introduce the application to the learners and guide them throughout the application.
Articulate Storyline is the best tool for developing guided software simulations. This tool comes with built-in character packs, which can be selected and used in the course. You can create highly interactive simulated environments using the Storyline tool after slightly customizing its features.
Strategies for going global quickly:
We will next look into the challenge of reaching a global workforce in quick time.
The primary language of your globally spread workforce will not be the same; so if you wish to achieve maximum results out of your trainings, then it is better to first create the courses into English and get the same courses translated into multiple languages.
If the time lines are your constraints, then an e-learning partner can help you do all this efficiently within the stipulated timelines.
If the employees are not trained on how to use the software, they may end up with errors, exacerbating the loss. These mistakes can be reduced to a greater extent, if they are equipped with the required skills. E-learning allows the employees to gain competency on the tool in a stress-free environment. What do you say? Do share your views.