Have you ever experienced problems while handling any of your electronic gadgets at home? I am sure you must have faced some issues while trying to solve something technical that you don’t know about. Last Sunday, I was trying to fix on my laptop, which was unsuccessful. I then called one of my friends for help, and then, I had a Skype talk on how to fix the problem step-by-step. I saw what my friend did on Skype Video and followed the same procedure and was finally successful.
To my surprise, the same week I had a meeting with a client who wanted to educate his employees on using a tool. We received the inputs and found that it’s a training which needs to be done with care, because one small difference in the step and everything goes in vain. Connecting to my problem solved by Skype Video, we thought a “Watch and Try” strategy would be perfect for the content. Here, in this blog, I will discuss how to use the “Watch and Try” strategy to educate the employees on the tool.
Starting with the very first step that is to analyze the content. At first, it was like rocket science but as were going into the content, things were getting more clear and clear. Our client had also given us access to the tool which helped us understand the content to a great extent. It was like reading the theory part first, and then doing a practical analysis of the tool.
We followed three steps in the “Watch and Try” strategy. They were:
As we noted our queries, we had calls with the SME and got our doubts cleared. We then started with the storyboarding phase and designed the theory part of content. In the theory part, you can include brief introduction about the tool like:
- Why should the tool be used?
- How does the tool help improve the productivity?
- What does the tool do?
- What is the process to be followed while using the tool? ….and so on.
After the storyboarding phase, comes the “watch” phase. In this level:
- Record the video by doing the steps yourselves
- Check the video with the inputs, so as to match
- Take approval from the client to avoid re-work on the videos
- Embed the video, once it is approved by the SME
Once the video is embedded in course, the next phase is the “Try” phase, where the learner has to try the steps observed in the video. You need to create the trial screen by:
- Taking the images of the tool to match with the video
- Setting up the functionality in image as in the tool for selected locations only
- Giving instructions to the learner, on where to click, with the help of an arrow
- Connecting to the screens once the learner clicks the required area
We followed these steps and ended with the “Watch”, and the “Try” with same look and feel as of tool.
By the end of the project, I gained considerable knowledge of the tool, and the course was as if the learner is really using the tool. I enjoyed the development of this online course. Hope you find this blog useful. Please share your views