Change is the only aspect that is constant, especially when it comes to training needs. Training needs keep changing according to performance requirements. As technology evolves, people readily create a better version than the previous one. This has led to performance backslide because by the time employees get used to an existing software and start using it, it is upgraded and they may have to start off all over again. This is one of the major challenges that learners face today.
When we look at organizations worldwide, most of them use online tools such as SAP, HRIS workday, service tools, and so on to manage their operations. These tools help companies to align and synchronize their operations globally with just a single click. However, these tools may not be as easy to use as stated because they need to be adopted by the employees and this requires a cultural shift. Also, software applications are complex and may not be easy to follow.
Many a time, employees may want to know the need to learn new software. They may feel, ‘why new software?’ Employees may face challenges such as the following: the new software may not be user friendly; it may be too technical with complex inter-divisional processes. However, employees should be educated with the objective of learning the new software. An online training should be provided that demonstrates the uses of the new software with its benefits.
E-learning helps provide global training, which enhances employees’ knowledge and skills, enabling them to solve the complexities of implementing the software.
Essential elements to be considered while training the employees on a new software:
There may be many challenges that may have to be addressed before initiating new training and before meeting the timelines for the same. Also, training may have to be delivered across locations and this may not be feasible with classroom training. So, e-learning is an ideal medium to deliver excellent training on new software applications within a short span of time. Online training helps learners to have a hands-on experience and also perform consistently. Any new training may be rolled out quickly and the employees may go through training and complete the course.
Choosing the right training methodology:
Now it is quite clear that with a tight schedule and an impending training need, the best medium is e-learning. In this case, an online course may be created with the updated software that highlights the significant changes. These courses serve as training sessions and act as quick references for those learners who may be stuck and not know how to proceed while using the new software.
In-house – outsource:
After choosing the mode of training, it is essential to take a step ahead to understand whether the courses would be created by the internal teams or outsourced to another e-learning company. In this case, are the internal teams capable of designing the course? Are there ready tools such as Articulate Storyline 2 to develop the course? Or is it better to outsource the project to a reliable e-learning company with expert designers and developers who create and develop the course within the set timeframe? If yes, then, e-learning is the right option for you, as you may be stress free while courses on new software are developed by the e-learning company. It is not only cost-effective but training can also be provided in multiple formats.
Strategies to train employees effectively on a new software:
- Employees should be oriented on the need to get trained on the new software and how it helps them perform their tasks easily.
- Handouts explaining simple steps give the learners the ease to work with the new software.
- Developing ‘how to’ videos and marking key messages for the learners to learn makes the course more engaging.
- As most of the software applications are developed keeping in mind the global audience, translating them into different languages is very important.
E-learning thus enables employees to learn about new software applications with ease. It makes learning more interactive and fun-filled and improves organizational productivity.