E-Learning is best suited for acquiring KNOWLEDGE – concepts, facts, principles, methods, procedures, processes, policies and so on. It is also well suited for developing certain skills, especially in training on software products, for example SAP, where screen-based menus need to be navigated. It can also be used for imparting other skills like assembling, installing, repairing or using products such as laboratory equipment and X-ray machines.
So, let’s take a closer look at instances where eLearning can be most effective.
Product Training: Product training is significant for any organization as products are their main revenue generators. It assumes more significance for B2B companies that deal with products of a complex nature, such as products in hi-tech, precision or manufacturing industries. Product training becomes all the more important for them, as they need to educate three different types of audiences about their products:
1. Sales and marketing personnel
2. Service personnel including customer service staff and technical people
3. End-users of the products or customers
Would a common product training course be suitable for all of them? Unlikely, given that each of the audiences above has different objectives and therefore standard product training will not meet their specific requirements. B2B organizations are realizing this and are organizing customized product training, based on the target audience.
Technical Training – Software Applications: E-learning provides a multitude of options for organizations to train their employees on their internal customized software applications. We have created courses for our customers to train their staff on using their upgraded supply chain management software, and sales management software. They were unanimous in their feedback that it was the most effective method to train a large group of people within a short duration.
Process Training: Take the example of a multinational company that has its manufacturing operations all over the world. Over the years it would have developed, tried and tested processes in specific units. When it needs to diversify into different areas, it is easier to provide training on the already developed systems and procedures to the staff at the new unit rather than develop processes afresh. Typically, process training aims at improving the knowledge and skills of employees as they are related to a process.
Safety Training: Safety training is something that organizations need to provide to their employees on a regular basis. ELearning makes it easy as you just need to develop it once and it can be used over and again.
Compliance Training: Industry regulations or compliance guidelines keep changing. It is mandatory for employees to know and understand regulations that are in force at any given time. In fact, they are bound by law to undergo mandatory training sessions. Developing such courses through Rapid eLearning would be ideal as content can be updated easily without incurring additional costs.
HR Training: eLearning can be used in HR training as well for example, inrecruitment process training, performance appraisal training and so on.
E-learning has helped organizations train more number of their employees in various domains cost-effectively. In your experience, where do organizations use eLearning most? Where do you think it has left a maximum impact? Do share your experiences.