Tourism is one of the most dynamic businesses in this world. It caters to the desires of people by taking them to their dream destination and giving them an experience that they have longed for. But, at the end of the day, this is still an industry, which requires its employees to be well-versed with everything that they are going to encounter while helping people travel.
When arranging a tour, operators face many challenges like dealing with customers, suggesting alternative itineraries, being up to date with special/seasonal holiday plans etc, . Language barriers, different styles of working, varied local customs, difference in time zones, bureaucratic formalities, logistical challenges and many more unforeseen parameters can create hindrances to your plans. As tourism employees, you need to be well-versed with all the techniques and strategies to be used to overcome these obstacles. That’s why, training your tourism employees is of utmost importance in order to ensure a smooth travel experience for all your customers. However, for employees who are constantly selling a trip, planning the next one and even accompanying travellers at locations sometimes using a classroom session to impart training is just impractical.
That’s why you should consider an e-learning program to effectively teach all the nuances of the tourism industry to your employees. Let’s look at some of the top benefits of e-learning program below for your tourism endeavor:
Keeps Training Short
For tourism employees, the availability of time is uncertain and frugal at best. In the midst of handling an excited crowd on a day-to-day basis, they will have hardly enough time or energy to undertake a full length training module. With digital learning programs, you can create short microlearning modules that take just a few minutes to complete. Such modules convey just one topic comprehensively, like for e.g. conveying things to avoid in a foreign country or quick documentation norms for visa purpose. So learners can gain knowledge independently, without a need to maintain a link with previous topics.
Keeps it Interesting
Employees working in the tourism industry get to do exciting things and meet new people each day. If such a target audience is presented with a mundane training program, then you are bound to lose their interest soon enough. E-learning programs allow you to endlessly innovate the method of delivering the content. Games, videos, infographics, animations, voiceovers, gamification modules, interactive elements and many more instructional design components can be creatively used in order to develop the most engaging courses. E-learning also allows developers to roll out quick course updates that help employees remain in sync with the ‘seasonally changing’ tourism industry.
Gives Universal Access Across languages
As a tourism company that traverses the globe, it’s employees will be spread across different geographies, languages and cultures. Training all of them through a generic English course might not be the best choice as not every is comfortable learning in that language and even the different mindsets prevents them from it. You can translate and localize your learning courses to better suit foreign audience and make your training truly universal. If you are using a good Learning Management System then you can change the course language at the click of the button.
Let’s You Measure Impact
In such a dynamic workspace of the tourism industry, it is very difficult to measure the actual impact and effectiveness of your training program if you use conventional methods. However, with an e-learning program measuring an impact is a breeze. By keeping track of assessment results you come to know which employees are doing well and who aren’t. Using advanced data mining features of an LMS, you can evaluate the course impact by measuring many different parameters like time spent on a module, number of clicks in an interactivity, gaming scores and many more.
Makes Training Mobile
For a workforce that is constantly on the move, that too in locations overseas, it is highly unfair to create learning that is only accessible through computers. Owing to responsive course design, powerful smart-devices and high speed Internet, your learners can access the course right on the palm of their hands. Mobile learning gives digital training programs the true power of flexibility as learners are not bound to their cubicles or clunky computer in order to learn.
The Key Differences Between E-learning And M-learning
Give your high-flying employees the training that they deserve to make an impact on a global scale. Contact a leading e-learning vendor to help you kick off a digital training program that will definitely take your organization to the right destinations.