To be on the competitive edge, it has become mandatory for manufacturing organizations to provide add-on services with their tangible products. These add-on services generally include services in the areas of troubleshooting, servicing, repairing, and rebuilding of equipment.
Understanding that the technicians play a vital role in customer service, organizations deliver training before they get on to the work. This training is usually delivered using classroom sessions, where the instructor transfers his knowledge followed by on-the-job trainings.
But with technological advancements, the products are becoming more and more complex. Any small technician error can prove costly to the company, especially if it produces heavy equipment. On the other hand, the training mangers are finding it difficult to reach the global employees with shrinking budgets. So the traditional training methods may not be suitable any more.
What is the solution? The training to technicians must be effective, stress free, and engaging, and e-learning is the ideal way to offer such a type of training.
Why Online Training/eLearning?
The biggest advantage of adopting eLearning is that the learning is not limited to a particular time or place. So the technician doesn’t need to wait for long hours to get access. The course can be designed more relevant considering his previous knowledge of the equipment and the challenges that he may face in working.
Also we can add assessments to the course which help in checking and certifying the technicians, if they can start to work on the actual equipment. But to be more effective, the training for technicians should be different from the usual courses. Here are a few best practices to use e-learning for technician training.
Training to technicians must be effective and given in a stress-free environment, where it is alright for the employee if he fails in a particular task. Virtual environments imitating the equipment can be used to train the employees on trouble shooting, repairing, and so on and they should be allowed to practice. These simulation-based courses make the learner familiar with the controls of the machines and the actions to be performed providing hands-on learning. The young generation, who grew up with technology will show interest in these courses.
Training through videos is very effective in technician training. One idea here is, the experienced technicians can be asked to troubleshoot the equipment or perform a task and these activities can be captured and used to train the other technicians. The video-based courses offer a live experience and improve performance.
Imagine a situation where the technician needs to work on an equipment. Just before that he is given access to a short learning module, which refreshes his knowledge on what to do. Don’t you think it would be very effective? Small byte-sized modules on different topics or activities can be developed based on the information. It will be much more effective if these modules can be run or accessed using their smart phones.
These courses are used if you want to implement blended learning. What happens is we usually offer training to the employees for some time and then they are asked to go and work on the actual equipment. Instead, we can offer an interactive module for more hands-on training as complementary before certification.
Using a combination of multiple modes of training, classroom sessions (to teach what do to and how that will help), simulation sessions (to allow the learner to practice) and on-the-job training activities to deliver effective trainings can help the learner.
No matter how complex your equipment may be, you can create hands-on training courses to train your technicians. Hope this blog was useful. Do share your views.