A report by Towards Maturity states that the top barriers for imparting compliance training effective are:
- User engagement
- Staff reluctant to repeat year on year
- Dull and boring – previous bad experience
- SMEs overloading content
It is seen that compliance training is generally frowned upon by employees. They don’t want to take it, but are forced to take it because the law states so. Very rarely is it emphasized that compliance training in reality caters to the interests of both, employees and organization.
Let’s look at each of the above barriers and see how to overcome them.
- User engagement: Using eLearning for compliance courses can increase user engagement. With good instructional strategy and content in the form of case studies, scenarios and animations, information can be presented in a lively manner. Users can get involved with the content when a problem is presented, and they are supposed to suggest possible solutions. This way, the laws are presented in the context of their application to the day to day lives of the employees.
- Staff reluctant to repeat year on year: It is obviously boring to sit through the same sessions with similar content over and over each year. With eLearning, modules can be creatively modified with minimal effort to make them look new and refreshing. New assessments and case-studies can be added to make the modules challenging and interesting to the employees.
- Dull and Boring – Previous bad experience: Employees have a fixed notion about how a compliance training program is as a result of their earlier bad experiences. A dedicated marketing campaign can be carried out to educate and encourage them to enroll in the online compliance training program. As teasers, they can be sent push learning such as short learning bytes or questions to their smartphones/ emails to get them to think about their knowledge levels. If they already know what is being shared, they may be curious to learn more, and if they do not know what is being shared, they may see the importance of the course.
- SMEs overloading content: Compliance training content is generally text heavy. However, content can be presented in an eLearning course in a well-designed format. It can be, is intelligently spaced out among various multimedia elements – images, videos, case studies, animations etc. This reduces the cognitive load on employees, and they are more receptive to the knowledge shared. They do not feel overburdened with too much content.