Compliance training is a process that educates the employees on essential topics such as ethics, laws, regulations and policies of the company that apply to their job responsibilities. Employees need to comply with these policies and its legal requirements with respect to data collection, storage, deleting personal information, security aspects, confidentiality rules, and so on. Any violations on this front on the part of the employees may lead to legal liability.
Why is compliance training essential: Compliance training is important, as it helps employees understand the basic guidelines with regards to selecting password, maintaining log-in credentials, accessing company’s data from a remote location, keeping information confidential and many more.
The training creates hospitable and respectable workplace atmosphere. Imparting compliance training to the employees is very essential to attain organizational objectives. Therefore, it is vital that firms include compliance training in their training programs.
Challenges of Compliance training: A research study by Towards Maturity states that the primary barriers to impart effective compliance training are:
- User engagement
- Staff reluctant toward training
- Past experiences that may not be too good/boring and dull training
- Content overloaded by SMEs
An instructor-led-training may not be the right medium for compliance training as it may involve extensive travelling of trainers across various geographical locations to provide training. This may disrupt the work schedules and may result in loss of working hours. Also, there may be considerable expenditure involved.
So, what is the ideal medium of training the employees on compliance? Well, e-learning is the right mode. A study by an e-learning magazine states that 65% of content delivered through e-learning is for compliance training.
E-learning for compliance training: Toward maturity benchmark from a survey report states that 98% of the companies prefer technology to train their employees on the essential aspects of compliance. This is because e-learning saves time and money and reaches wide audiences. Online training helps to know where the learner stands with regard to the learning and helps measure the performance.
Let us take a look at why e-learning has undeniable benefits to deliver compliance training:
- Flexibility: E-learning is self-paced with anytime, anywhere learning. Smartphones have made it easier to deliver online courses as per learners’ choice.
- Uniform training: Multiple trainers deliver training in their own style when it comes to classroom training, whereas e-learning negates this problem, as content that is delivered is uniform across the industry.
- Auto-tracking and reporting: LMS tracks the employee course completion and generates certificates and reports that are accepted by many regulatory authorities.
- Cost-effective: When an online course is designed, the same may be used as and when needed. These courses may also be used to train new employees without any time gap.
- Keeps the learner engaged: Many a time, compliance courses are dull and boring. This may be addressed by including various interactivities and scenarios. Also in an online course, a problem may be presented where the learners are expected to suggest possible answers. So, laws may be presented in the context to apply them to the daily work routine of employees. This may keep the learners engaged throughout the course.
- The e-learning modules may be modified creatively as and when required with an entirely new look. Adding assessments and case-studies makes the modules more interactive and challenging.
- Well-designed: Content is heavy when it comes to compliance, so, e-learning helps in presenting the content in a well-designed format. Multimedia elements such as videos, images, animations and so on are placed well, thus reducing the cognitive load on learners. This way the employees may not feel burdened with much content.
E-learning strategies for effective compliance training:
E-learning enables employees to quickly get acquainted with the changing policies and regulations. Let us now take a look at how e-learning helps deliver compliance training most effectively.
Addressing the ‘why and how’ aspects of training: In order to keep the employees motivated and engaged throughout, it is essential to make them understand what the learning is about, why is it important and how it helps fulfill their job responsibilities.
Scenarios/Case studies: This approach helps improve the thought process of the learners and enables them to think from a different perspective. This keeps the learner focused to complete the course.
Interactivities: Compliance content is text-heavy due to the many regulations and policies related to organizational business. So, learning these guidelines can be tiresome for the employees. Interactivities such as games, quizzes and so on may be used in order to address the gap. This helps the learners to explore the learning on their own. Using images and graphics in compliance enhances learning.
Assessments/Feedback: Learners should apply the knowledge and skills acquired to their job-related activities. Including assessments in the course helps to evaluate the performance of the learner to the level of knowledge attained. Providing appropriate feedback upon the learners’ achievement further improvises learning.
Compliance training does have a huge impact on organizational quality standards. It is therefore mandatory for every organization to train the employees on compliance. Hence with these strategies, organizations can make the most of compliance training through e-learning.