Based on my 11 years of experience building CommLab India, here are some tips that can help build an effective organization, buzzing with energy, delivering results, enjoying working together and growing individually and as a company.
1. Employees first: Most organizations believe in putting their customers first, but I believe that we should put our employees first. If we take care of them, they will take care of our customers.
2. Respect the person, not the designation: We should imbibe a culture of equality among all our employees, whether executive or manager. Respect each other as human beings first.
3. Encourage “no excuses”: When an employee wants to take leave or comes in late, don’t ask WHY? This helps build responsibility among employees. It also builds a culture of freedom and shows that we trust and respect their decisions.
4. Praise in public; give feedback in e-mail: Encouragement is a great motivator. If you find an employee worth praising, do it in front of his team. When you wish to give him or her feedback, give it in a formal mail. This will reduce emotions and help us give rational inputs for improvement.
5. Celebrate results rather than activities: Bring in a culture of respecting results rather than actions. Results should be encouraged and methods need not be monitored extensively. Deciding on a result and giving freedom with set parameters to execute the result will encourage creative thinking and smart work.
6. Encourage brainstorming sessions: This is one effective way of teaching working creatively in groups, while also helping to get creative ideas and build synergistic teams.
7. Build cooperation rather than competition: Do not make your employees compete with each other. Collectively, we should compete with the world. Eliminate a competitive spirit among teams, instead encourage cooperation and teamwork.
8. Eating together: This is personally my pet tip. If we eat together, we stay together. Eating together in the company cafeteria is a great team-building activity any organization can have, especially if it is a perk that employees don’t pay for. This goes a long way in retaining employees and making a great family.
9. Small courtesies go a long way: Saying ‘Thank you’ and ‘Sorry’ should be part of your daily vocabulary. This really helps people be human. A small ‘thank you’ is the immediate and the best positive stroke an employer can give his motivated staff.
10. Involve teams in social responsibility: Serving the needy and instilling a sense of contribution in every employee is what every human being looks for. Involve all your teams in activities to help the poor and the needy. This builds a sense of gratitude and abundance among them.
What are your tips to build an effective work culture? Love to hear and learn from your experience.
Ayesha Habeeb Omer