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Why Discrepancies Arise Among Various Departments of Supply Chain?

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Why Discrepancies Arise Among Various Departments of Supply Chain?

This is the fifth post in a series of “Supply Chain Basics training to Your Employees is it Necessary?” In case you missed the previous posts, here they are “Importance of Supply Chain Management“, “Globalization Impact on Supply Chain“, “Role of Information Technology in Supply Chain Management” and “Effect of Culture on Supply Chain Management“.

One morning as I was travelling in a car to the office, the traffic was held up for a while; I waited there patiently because I knew that there was a traffic signal ahead. I informed my boss that I would be late by 10 minutes. After crossing the signal, the traffic moved smoothly. However, in just a few minutes the traffic got congested again. This time I became frustrated, lost my calm and shouted. I got very late to office by more than the time I had informed.

In the first instance, despite the traffic jam, I was patient because I knew the reason for waiting. In the second instance however, I lost my patience because I did not know the reason for waiting. The same thing happens in the supply chain as well.

For instance, consider the engineering and purchasing department of your supply chain. The engineering department may complain that the purchasers take a lot of time in making a decision to purchase, they don’t listen to their suggestions and so goods are delivered late. On the other hand, purchasers complain that the engineers give short lead time notice, are not ready to listen to the purchasers’ complaints and always hammer them with tight schedules.

If engineering employees have some knowledge on the purchasing process, they can plan suitably and communicate with the purchasing department. Even when there is any delay, the employees can understand the reason for it and cooperate with each other.

So we can say that the important aspect of managing the supply chain is collaboration. That means each department should understand and cooperate among themselves to move further. This collaboration can be established only when employees working in each and every department have some basic knowledge on all the work processes of other departments.

Training the employees, who are directly or indirectly linked to supply chain, on the basics of supply chain system and how the company works is very important for every organization. This enables the employees to have a bigger picture of the goals and objectives of the organization so that they can make effective localized decisions that have a globalized impact. ELearning as is the best platform through which such training can be delivered.

In my next blog “Importance of Supply Chain Basics Training to Your Employees” we shall discuss more on this aspect.

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