Effective customer engagement through online training plays a key role in increasing bottom line revenues. According to Gallup, full engagement of customers with a company resulted in an average of 23% premium in terms of share of wallet, profitability, revenue, and customer growth. On the other hand, there is a fall of an average of 13% in these aspects where there is disengagement of customers with the organization.
But, how can you engage your customers effectively through online training? Let us see.
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