ERP end-user training is the most significant aspect of ERP implementation in any organization since it is the end-users’ adoption and support that decides whether ERP yields the desired results or drains out employee productivity. For ERP training to be effective, it is necessary that users are trained on the processes and functions applicable to their individual roles. Let us see how this can be achieved!
Role-based training permits you to train end-users based on their job roles and responsibilities. They are trained on the processes and functions relevant to their jobs. For example, only managers responsible for hiring contract workers will be trained on that process, while other managers will be trained on the steps to approve leaves, delegate tasks, etc. Each process can be developed as a stand-alone module and assigned to employees based on their roles.
Story-based training can work effectively for pre-training and post-training. The end-users may be put through case studies which depict success stories of successful ERP implementation. Success stories can also be used to inspire end-users to welcome the change in their work processes that the ERP fetches. Story-based post-training can help end-users know the consequences they may face in case the software is not used as intended.
It is well known that ERP software has complex processes. Hence, users should have a good knowledge of how to use the software. A small error at any stage can lead to big time worries as rectification is a time-consuming task. So end-users must be given ample opportunities to learn the software nuances with precision. Watch-Try-Do simulations help them get hands-on experience to handle the software. Here the user gets to watch the steps of how to use the software first. Then he is allowed to try executing the process with guidance and finally, he is allowed to do it on his own. This strengthens his understanding of how the ERP functions and become confident in using it.
Once role-based training, story-based training, and simulation-based training have done their job, Microlearning steps in. The precise and crisp microlearning modules can help end-users in training reinforcement. Every aspect of training can be incorporated into a Microlearning capsule and given to end-users in spaced intervals to enhance reinforcement. Reinforcement when given in spaced interventions is effective.
By nature, humans are reluctant to change. Unless they are convinced the change is going to be in their best interests, they will not go for it. So adapting to new software that threatens their jobs cannot be a welcome change. But custom-eLearning solutions can make the job easy for ERP end-user training managers.
Do you have other ideas to spice up ERP end-user training? Do share with us.