Insurance is a vast topic and it includes different kinds of insurance policies and different levels of coverage for each policy. These policies get updated often. It’s important that the sales force is updated with the latest information on these policies at any given point. So, training the employees becomes mandatory, and choosing the right method of training is even more important.
Let’s look at which training method works well for the insurance sector and the recommended learning approaches.
Learning-on-the-go: According to Ambient Insight, the mobile learning market is expected to reach $205.4 million by 2017. In this context, learning should reach out to learners globally through tablets, smartphones, and other advanced mobile devices. Moving from traditional instructor-led training to online and mobile learning will definitely meet the challenge of training the global workforce on time. With this the course becomes readily available on their devices, resulting in better completion rates.
Scenario-based strategy: Switching to interactive scenarios from the traditional page-turner courses is the key to improve learner’s retention. Less content and more context is the new trend. Using meaningful real-life scenarios aligned with the content improves learning. Using the environment that portrays the relevant workplace and the characters that mirror the learners and presenting the problem one which learners have to resolve allows learners to take on the role of a problem solver, and respond to the real workplace problems will reinforce learning and improve retention.
Immediate application of knowledge: Insurance policies usually deal with the areas that are covered, not covered, the time period, the limits, and so on. It’s important that learners thoroughly understand these differences so that they can explain to their customers the details of each policy. One of the most effective tools to ensure learners recall what they have learned is through formative assessments. These assessments also provide an opportunity for immediate application. A formative feedback accompanied with each question helps learners to learn the right and wrong responses. This helps in reinforcing learning and instilling knowledge. We can try out different patterns such as drag and drop, match the following, drop down, and so on to present the questions.
Job aids for quick recall: These are the just-in-time tools that guide learners in their workplace and make their job easier. These could be in the form of eBooks, interactive PDFs, and so on. Various policy-related documents can be provided in the course as quick reference guides.
Using the right training and right learning approaches emotionally connects with the learners and ensures that the required mastery is gained. Do share your opinion on this subject if you wish to add to the list.