Corporate etiquette can be termed as a way of exhibiting socially acceptable behavior in business relationships. It can be defined as the way of behaving in a business environment. The importance of corporate etiquette is growing day by day. People are coming closer together due to the impact of advanced technology, which in turn increases the need for people relationship skills or good social manners. According to research conducted by the American Society of Quality Control, 68% of business is lost by corporates due to the indifferent attitude of employees while dealing with prospective clients.
So, one can be assured of the significance of people skills in capturing the market share rather than the goods and services delivered. This proves the great need for employees to Invest or be train in etiquette to refine and sharpen the blunt edges of their people skills.
Here are some essential tips that employees must follow to improve their corporate etiquette skills and make the corporate environment pleasant, more positive and productive:
Follow Common Courtesy: Check your attitude for simple and common courtesies. Be sure you avoid annoying people around you by gossiping, raising your pitch, intruding on two people’s conversation, exhibiting fancy mobile ring tones loudly, etc, during a client meet or at your workstation.
Give and take Respect: Treat others the way you wish to be treated. Be courteous and respectful towards your clients, boss, seniors, co-workers and subordinates. Never forget to thank or appreciate the person who helped you out. Make sure, while being respectful and cordial towards your co-workers and clients, to draw a distinctive line between your professional and personal life to avoid unnecessary complications.
Dress Code: Your attire plays a significant role in enhancing your positive image. It adds spice to the talent, qualification and experience you possess and helps to gain self-confidence and success. So try to reflect your professionalism in your dress.
Exhibit Rational Personality: At times in the work environment, you may come across some adverse situations. Be mature in dealing with unexpected situations as, sometimes, the way you react to a given problem will be more stressful than the problem itself.
Research: In today’s global business, one has to deal with multi-cultural people. So, before dealing with a prospective client or interacting with a co-worker, do a little bit of homework by researching the location they belong to or their preferences. This can help you respect their sensitive areas.
Thus, in this fast paced world and highly competitive business environment, enhancing your corporate etiquette skills helps build long-term relationships with your clients as well as co-workers and thereby ensures business as well as personal success.