All About Corporate Etiquettes!

All About Corporate Etiquettes!

Corporate etiquette can be termed as a way of exhibiting socially acceptable behavior in business relationships. It can be defined as the way of behaving in a business environment. The importance of corporate etiquette is growing day by day. People are coming closer together due to the impact of advanced technology, which in turn increases the need for people relationship skills or good social manners. According to research conducted by the American Society of Quality Control, 68% of business is lost by corporates due to the indifferent attitude of employees while dealing with prospective clients.

So, one can be assured of the significance of people skills in capturing the market share rather than the goods and services delivered. This proves the great need for employees to Invest or be train in etiquette to refine and sharpen the blunt edges of their people skills.

Here are some essential tips that employees must follow to improve their corporate etiquette skills and make the corporate environment pleasant, more positive and productive:

Follow Common Courtesy: Check your attitude for simple and common courtesies. Be sure you avoid annoying people around you by gossiping, raising your pitch, intruding on two people’s conversation, exhibiting fancy mobile ring tones loudly, etc, during a client meet or at your workstation.

Give and take Respect: Treat others the way you wish to be treated. Be courteous and respectful towards your clients, boss, seniors, co-workers and subordinates. Never forget to thank or appreciate the person who helped you out. Make sure, while being respectful and cordial towards your co-workers and clients, to draw a distinctive line between your professional and personal life to avoid unnecessary complications.

Dress Code: Your attire plays a significant role in enhancing your positive image. It adds spice to the talent, qualification and experience you possess and helps to gain self-confidence and success. So try to reflect your professionalism in your dress.

Exhibit Rational Personality: At times in the work environment, you may come across some adverse situations. Be mature in dealing with unexpected situations as, sometimes, the way you react to a given problem will be more stressful than the problem itself.

Research: In today’s global business, one has to deal with multi-cultural people. So, before dealing with a prospective client or interacting with a co-worker, do a little bit of homework by researching the location they belong to or their preferences. This can help you respect their sensitive areas.

Thus, in this fast paced world and highly competitive business environment, enhancing your corporate etiquette skills helps build long-term relationships with your clients as well as co-workers and thereby ensures business as well as personal success.

116 Proven E-learning Design and Development Tips

  • Michael J. Spangle

    There was a brief time in my life when I was unable to find work in my field. During that time I worked at a Home Depot, collecting shopping carts and loading customer vehicles. One of the things they taught us during our orientation training was that “one bad customer service experience translates to ten lost sales”. Having read the complete article I am amazed at how many of the tips presented represent, what should be, plain common sense. There is much to be said for the concept of placing yourself in the shoes of the other person and reflecting on how you are presenting yourself to them.

  • Karen B

    Very nicely put together, succinct. I echo Michael, much of the content really should be plain common sense.

  • “The indifferent attitude of employees” says it all. In the health care field I talk to nurses and other caregivers about their marketing potential. Usually I receive a response that implies that medical professionals don’t do marketing, that it is beneath their profession. At that point I tell them that they have been marketing all along but doing it very poorly.

    Michael’s comment on his Home Depot experience is just as valid in health care as it is in the retail field. One bad experience in a hospital yields 5 or 6 people (patient plus family members) spreading the word about how bad the care was. The word of a friend or family member on the level of care received will outweigh any billboard, news paper or TV advertisement. The advent of social media that is accessed by various mobile devices enables the negative comments to spread to hundreds of people at the speed of light.

    Many nurses I talk to seem to be genuinely surprised that their offhand comments and poor attitudes can have such a profound effect on the overall business of health care.

  • What a great post. How often we get intoxicated by the familiarity of the day to day informal communication fostered by technology and non-face to face communication. Thanks for this reminder that soft skills and people skills as well as cultural sensitivity are truly necessary skills to succeed in the ever shrinking business world.

  • Marc Zazeela

    I believe that the demise of corporate etiquette is simply a statement on the demise of etiquette, in general. The age of instant communication and instant gratification that we live in today, has created an environment where “me first” is the norm. The ability to hide behind an anonymous internet personna enables people to behave badly, and get away with it. Witness some of the posts on news media blogs and you will find lots of venom, hate, and selfishness.

    To that end, one would imagine that those who practice good corporate and social etiquette, will come out on top as they will be recognized for their superior communication and people skills.

  • Intersting post! In today’s evolving world, I no longer think there is one standard version of “corporate etiquette”. While one hopes that basic values / ethics are always in place, they are “twisted” for the end result that the company seeks. Sadly, some think that lying, cheating, and stealing are perfectly acceptable to “knock out the competition”.

    Funny too the concept of “dress code” as mentioned in the article. A company like Google finds jeans and a t-shirt to be perfectly acceptable attire. A corporate banker wouldn’t dare show up to work that way!

    So I guess corporate etiquette is dependent the corporate culture and to some degree the demands of their clientele.

  • Excellent article! It is important to note that no one is born into this world with proper etiquette, excellent manners and social graces. These are learned skills. If employees have not learned these skills from their parents or educational environment, then employers must we willing to teach these skills.

    Otherwise, the employer is simply leaving everything to chance under the assumption that common sense will prevail, which we all know is never a safe assumption. When these behaviors are left to chance, employee indifference, mediocre performance and a poor corporate image are the most common results.

    If an employer wants its employees to treat everyone with respect, the employer must be willing to:
    (1) clearly define its etiquette expectations for the industry in which it operates,
    (2) provide team members with tools and processes needed to meet these expectations,
    (3) ensure all team members are properly trained,
    (4) monitor their performance,
    (5) hold team members accountable, and
    (6) provide continuous feedback.

    As the world becomes more connected and we interact increasingly with people of other cultures, the knowing, understanding, and carrying out of proper etiquette is crucial to our success as business professionals. To gain a competitive edge and stand out in a world of mediocrity, all business professionals should invest in themselves by proactively seeking opportunities to learn and practice these essential soft skills needed to succeed in business and in life.

    Thank you for the opportunity to share my thoughts!

    Yours in personal and professional development,
    Starla West, Corporate Image Coach

  • I am reading a great book right now titled “The No A*sh*le Rule”. If organizations implement this rule and enforce it, the results are positive in terms of communication, productivity, revenues, and innovation at any organization. This is the solid foundation of business etiquette in any environment. It is simple, don’t hire “a*sh*les, fire them, don’t replace them with wussies or wimps. The best measure of human character is how does a person treat another individual who is less powerful versus someone who is more powerful than them? If the answer is the same, you have excellent leadership in place. It really keeps everyone accountable, mean spirited nasty people need not apply.

  • Jacqueline M. Walters

    Socially acceptable behaviors should be exhibited in all workplaces, not just the corporate culture. One job I had, in a small division of 10, in a large Department. The boss was never alert 5 days a week. The boss and 5 coworkers exhibited character disorder behaviors in the workplace, and other socially unacceptable workplace behaviors. It was an emotionally and mentally unhealthy experience working around these human beings. I was so ashamed of them. When I had surgery, before I went out on short term disability, I told the boss no contact or hospital visits from my coworkers or her. I will contact her to keep her informed. The boss and these 5 employees, had no training in diversity, inclusion, or workplace ethics. It was embrassing working around them. I never had or wanted any social relationships with them. After work I was happy to leave in a hurry, just to get away from them.