Organizations implement Enterprise Resource Planning (ERP) software to streamline all their business related functions. It is usually to make operational processes more efficient and improve performance. So for successfully achieving these goals, your end-users must be completely knowledgeable about the working of the software. ERP is no small or easy software for users to get acquainted with its functions all by themselves. They are quite complicated and end-users need necessary training to work efficiently on these software.
ERP training does not mean you educate your employees only about how to perform the tasks related to their job. There should be much more that can help end-users gain a deeper understanding of the ERP software. Let see what ingredients a healthy ERP end-user training must include.
1. Business Objectives
It is important that you communicate with your employees how the ERP software implementation supports the business goals of the organization. These objectives must be clearly defined before the implementation of the ERP software. For example, your business objective behind implementing the ERP software might be to increase the organization’s growth rate by introducing new technology and procedures; or you might want to meet targets within specified time limits. Such information must be provided in the ERP training to end-users so that they have a better understanding of the drastic changes in their processes.
2. Training Benefits
Once you have communicated the importance of the change, you then have to communicate why employees need to adapt to it. You need to provide information on how this implementation is going affect (for good) employees’ daily tasks, their working styles, the way they communicate, etc. For example, you need to demonstrate how an employee can quickly perform his task that previously took him hours to complete. Providing such information to the end-users through ERP training motivates them as they understand how the drastic changes in their processes will affect them (for good).
3. Information Flow
An ERP system is a suite that integrates all the organizational functions. So, it is crucial for the end-users to know the information flow across departments through the ERP system. For example, the data entered through one system will be updated and reflected across all systems connected to the ERP software throughout the department or organization. Providing such information through ERP training helps end-users understand the functioning of the ERP software at the macro level.
4. End-user Role
Software such as ERP is implemented across departments of the organization. Every department has different roles and different functions to perform. Also, each individual performs different tasks. For example, the role of a Human Resource manager is very different from the role of a sales person. So, providing information on the individual roles of end-users is important.
5. Effect on Processes
When the approach of performing a task changes, the process of performing the task will also be affected. The end-user training for ERP software should also have information about how the ERP software will affect the regular tasks they perform. For example, manual tasks give the liberty of skipping certain entries if not available. But in software you may have to fill all the entries before you submit the task. Providing such information to end-users helps them understand the functioning of the ERP software at the micro level.
These 5 ingredients help you to build an effective end-user training for ERP software.
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