Do you use e-learning to deliver compliance training? Are you worried about problems such as this?
You are not alone. Most training managers complain of low completion rates for their compliance courses. So, what can be done to make good compliance courses? How can learner engagement levels be improved? Well, in the last couple of years, various companies have come up with innovative ways to make dry, boring “compliance e-learning” courses interesting. Let us see what they are.
1. Creating tailor-made courses for different learners
The compliance training needs in an organization are varied, depending on the job responsibilities. For example, a salesman needs to be trained on ethical selling practices, whereas an employee working on the shop floor needs to be educated on safety procedures. Similarly, members of the top-brass need to be made aware of anti-bribery regulations. Even the workplace environment should be considered, as employees working in hazardous environments will have more stringent laws to follow.
Companies are increasingly building compliance courses that meet the specific needs of each group of employees in the organization. This goes a long way in making the courses meaningful and relevant, and needless to say, leads to better learner participation.
2. Using custom-built online courses
The processes, standards and codes of conduct vary from one firm to another. Off-the-shelf courses, which are developed based on the generic needs of an industry, cannot meet the unique compliance training needs of a company. For instance, effective Health and Safety (H&S) training cannot be delivered through catalog courses. Different companies follow different industrial processes and an off-the-shelf course cannot meet the H&S training requirements which are derived from these processes.
Custom e-learning courses, on the other hand, are developed after thoroughly evaluating your people and their compliance training needs. Their existing knowledge is factored in and the learning content is developed to build on the knowledge. This makes custom-built e-learning courses very effective in imparting compliance training.
3. Unleashing the power of videos and scenarios
Compliance training is all about making learners aware of the applicable laws and norms and preventing their violation. Organizations are making the best use of videos and scenarios for this purpose. Videos have a strong “learner appeal” and can be used to convey the message effectively. One of our clients in the pharmaceutical space used a short video from its CEO to explain the importance of compliance training to the staff. The result – completion rates improved dramatically. The client also used an animated video to “narrate the story” of a company which did not follow FDA guidelines and ended up paying huge fines.
Scenarios are very useful to help learners identify what construes a violation of the law and what does not. For instance, a scenario can be used to explain whether gifting an expensive wrist watch to a client on his birthday is a violation of anti-bribery legislations.
4. Gamifying courses for learner engagement
Learner engagement is vital to the success of an e-learning course and online courses designed to deliver compliance training are no exception. Companies are turning to gamification for making courses on laws and regulatory policies interesting. Well-designed gamified online courses break the monotony of learning and impart knowledge in a fun-filled manner. Gamification also fosters a spirit of competition which motivates the learner to do better.
One of our clients in the financial domain uses game-based online courses to train the staff members of its legal department. They are intimated that the learner who wins the highest number of points in the game on FINRA regulations will be rewarded with a badge and USD 2000. This motivates the employees to perform well in the training and win the badge and the financial reward.
Today, most companies are developing compliance courses which are tailor-made to the needs of various groups of their learners. They are building customized online courses to educate their people about relevant laws and norms. Organizations are increasingly using videos, scenarios and elements of games in their e-learning courses designed to deliver compliance training. Hope you find this blog interesting. Do share your views.