E-learning is an effective way to deliver compliance training as it is interactive and engaging. Ample number of situations can be given to teach and assess the learning outcomes. The best part is the feedback, which includes a clear explanation for the incorrect as well as correct choices, thus making it interesting to learn!
We can achieve this with a variety of instructional strategies such as:
- Give situations (whether actual or hypothetical) which the learners are likely to face in their job, and explain what they need to do. These situations are those which might take place between the learner and his/her superiors, colleagues, clients, external personnel with whom they interact, etc., and they can be related to business, personal or ethical issues, decision-making, etc.
- An effective compliance training program will create a rich set of situations which closely mirror the situations the learner is likely to come across.
- The advice of experts and practitioners who have deal with the applicable situations, laws, rules, and policies can be given to guide the learner in better decision-making.
- Assessments must be designed so that they challenge to the learners to apply what they have learnt.
- Assessments should cover all kinds of situations which the learner may come across.
- Choices given in the assessments should never be an easy give-away to the learners which they can select with common sense. They should be very challenging and the learner should be able to clearly assess the situation and make the appropriate decision.
- Feedback should be given for both correct and wrong answers. Explain why a particular choice is correct and why the others are wrong.
Like for any other training, it is important to know who the learners are for compliance training. Instructional strategy needs to be set depending on the knowledge and experience of the learner.
Let’s look at a few examples:
This is the normal, yet an effective strategy:
- First explain the policies and rules that each employee should comply with.
- Then explain a variety of situations which they may face on the job and what they should and shouldn’t do.
- Finally, give a number of exercises that will help the learner comprehend each situation by recalling their learning, and also reinforce learning with the help of feedback.
Experienced/ Higher Officials
Here the employees have many years of experience and are aware of the industry regulations, legislation, and policies. So, we can reverse the above strategy:
- Directly start with the assessment, which they attempt with their experience.
- After they answer each question, give the feedback or state the regulation, legislation, or policy that governs it.
This results in effective learning, as we are taking the learners’ experience into consideration, and also avoids the tedium of explaining what they already know. This raises interest among them to take the course and learn new policies, if any.
Explore and learn
This can be applied for both new and experienced employees.
- Give a question/ situation, a set of options to choose from, and also a few hyperlinks for the learners to go on a web trip
- If they are confident (depending on their knowledge or experience), they can go ahead and select an answer.
- If not, they can go on a web trip – explore, learn, and then answer the question
This is also an effective strategy, because the learners are adults and enjoy active learning.