At some point in your career, you might have come across the word, Capability Gaps, especially at the corporate level. It refers to the inability of the Company to meet certain working requirements due to inept existing systems, lack of knowledge or skills.
But, why do these gaps exist? How does one spot these gaps? What tools or techniques can be used?
Well, these gaps can exist due to many reasons such as:
- Lack of knowledge or skills.
- Inept resources (read employees).
- Constant technological changes.
- Vagueness of Company’s goals and targets.
- Shortage of operational and leadership capability.
- Lack of training and development or lack of monetary resources to fund the training programs.
These gaps can also exist due to a lack of ability to connect, sustain and scale up the existing capability requirements to the business goals by providing the right kind of environment.
The most common methods of spotting capability gaps include formal discussions with management and colleagues, customer’s feedback or informal meeting with peers. In addition, there are two main techniques to spot capability gaps including competency mapping and SWOT analysis.
Capability gap spotting through competency mapping involves identifying competencies required to meet or exceed customer’s expectations. It monitors the existing critical expertise and desired proficiency, a person must have. This technique aids in new hires recruitment process and training requirements of the staff. Commonly used methods for mapping competencies are interviews, feedbacks, questionnaires, appraisals, analysis of tasks or jobs, etc.
SWOT stands for Strength, Weakness, Opportunities and Threats that are part and parcel of a business organization. It offers a snapshot of an individual’s approach as well as his proficiency in line with internal and external factors. It is a simple tool that leverages team dynamics and helps in team building.
However, timely identification, combination of the strategic process and cohesive planning options that anticipate and identify potential gaps can lead to the formulation of cost effective solutions to fill capability gaps.
Do share your thoughts on the same.