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When & How to Use Videos for Effective ERP End-User Training

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When & How to Use Videos for Effective ERP End-User Training

According to Edgar Dale’s Cone of Learning, learners remember 10% of what they read (text), 20% of what they hear (lectures), 30% of what they see (images), and 50% of what they see and hear (demonstrations, videos) after 2 weeks. According to statistics by YouTube, the number of people watching YouTube per day has been up by 40% since March 2014 and the average viewing session on mobiles has increased to more than 40 minutes. These statistics tell us how effective videos can be for learning and how their adaption is increasing tremendously in spite of the average attention span of this generation going down day-by-day. Taking such a scenario as an advantage, organizations can adapt video learning as a tool for ERP end-user training. Today in this blog, let us know when and how to do that.

Pre-Learning Phase

A word from the CEO

Right in the beginning of ERP training, you can provide a video of the organization’s CEO, talking about the importance of the ERP software implementation, both for the organization and its employees and also the importance of the training. When the message is delivered by the CEO himself, employees see that the organization considers their pain. They feel cared for and are likely to take training more seriously.

Case-Studies

After you explain the importance the ERP implementation and its training, you may provide a few case-studies of both successful and failed ERP implementations. These case-studies can be presented in the form of short stories in videos instead of bland text. These videos can be either animated or with real characters. Such real-time examples help employees understand the change in the practical sense.

Learning Phase

Process Demonstrations

During the learning phase, you can deliver ERP training through software application simulations. In this, the first step is to demonstrate the steps in the process. For example, you can capture the steps of how to login. Each process can be captured as an independent video. They can be delivered through process demonstration videos. Later, these videos can be used to develop hands-on practice exercises of the software.

Post-Learning Phase

Reinforcement/Job-Aid

Reinforcement of learning plays a key role in the retention of learning. It may be immediately after the training or just-in-time of need in the form of a job-aid. You can deliver these reinforcing job-aids through short videos that quickly demonstrate the steps in the process. These videos not only reduce the cognitive load of watching the entire software simulation again, but also work very effectively for just-in-time learning.

Videos can be a great tool in all the phases of the learning cycle. They are a boon for the new age learner in ERP end-user training. You only have to develop them with certain guidelines in mind so that they achieve the intended goal. Want to know the tips? Read the blog 5 Tips to Make the Best Use of Videos in Your Online Course.

View eBook on How to Capitalize Technological Resources to Enrich Workplace Training

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