Why do organizations invest in implementing ERP software? As we all know, the answer is very simple – to make operational processes more efficient and improve performance by automating all the technology, services, and human resources related functions. Isn’t it? But, according to the 2015 ERP Report of Panorama Consulting Solutions, 21% of companies have defined their ERP projects as failures compared to 16% in 2014. The report also shows that 52% of the organizations faced some sort of material operational disruption at the time of go-live. Further, 60% of companies failed to gain the expected business benefits from their ERP implementations, which is an increase of approximately 10% over the previous year.
Product training plays a crucial role in any organization. Having good product knowledge can have huge impact on the closing of sales and the creation of a good customer experience. Product training not only helps the sales staff to understand the product and sell better, but also instills trust in the customers while buying the product.
If you’ve had a conversation about sales enablement, the common word that comes up is “content”. The final thing that floats in your mind about the sales enablement is “to increase productivity and sell more efficiently, providing sales reps the knowledge and resources they need”.
X was a sales manager of a mid-size consumer goods company. He was considered to be the star sales person with growing month on month sales. Recently, he quit the company and moved on for better prospects. On his exit the following were discovered.
Manufacturing organizations employ a wide variety of processes, and proper training to their staff on these processes plays a key role in enhancing productivity levels. Good process training helps organizations make the best use of their people by optimizing their performance and ensuring consistency in work.
Unless you have been living under a rock, you know that e-learning has taken the world by storm. E-learning is an answer to most of the problems faced in traditional learning. The rapidly growing fondness for e-learning can be attributed to factors like its flexibility, effective engagement of the users, accessibility, consistency and many more. Many organizations have unearthed the benefits e-learning offers. Using e-learning for workplace holistic training can change the face of the company.
Usually, product training focuses on imparting knowledge on the features, how to sell and how to use the product, and when the sales team gets on to the field, they get rejected or disappointed. This is because the training often fails to convey how customers benefit from your product. This point is usually overlooked and organizations feel that the sales team does not value training. But what they really value is relevant training.
Rick is in-charge of training the staff of a multinational pharmaceutical company on software applications. Recently, his company implemented a new drug-modeling computer application, and he was asked to train its people on it. Rick ensured that an excellent training program was developed and delivered to the firm’s learners. However, the well-designed program did not yield the desired results. What has gone wrong? Why did even a good program fail to train people effectively on the software? Well, the reason for the failure – the program was delivered only in English.
A post by Facebook’s CEO Marc Zuckerberg about paternity leave and to care for his newborn daughter certainly contributes to changing stereotypical thinking, creates a culture of inclusion and inspires others to follow suit. After all, the 1.7 million likes that Mark got for his picture changing his daughter’s diaper should have some impact!
Training the end users on usage of the new system application or ERP software, plays a crucial role in getting the best ROI of your new software implementations. Many organizations conduct such trainings in online mode. Often, they outsource such online training course development requirements to the third party custom e-learning service providers. But, one major challenge the organizations face is that they are not allowed to share the software login credentials with third party firms.