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Story-Telling for Change Management in ERP End-User Training

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Story-Telling for Change Management in ERP End-User Training

It is human tendency to resist change. Change in daily work processes is not a small matter. Implementation of ERP software in an organization is one such drastic change for its employees. They may not feel comfortable adapting to this change. Even if the end-users are provided adequate training on the usage of the software, it is essential for the management to communicate the need and importance for this change in the first place. Employees must also know how the change would benefit their individual daily tasks.

So, how can you manage this change with your end-users? How can you effectively deliver the message to them? The answer for this question is online story-telling. How? Read on.

Why story-telling for ERP end-user training?

It’s a well-known fact that stories tap into the hearts of the audience. This factor is important to make an impact in such change management scenarios. When you know your end-users — their problems and frustrations — you can try stories that can reflect their emotions and experiences. This makes them see themselves in the story and begin to identify the results; they feel cared and also start to care.

When to use story-telling during ERP end-user training?

Story-telling can be used in two phases of ERP end-user training – pre-training and post-training. In the pre-training phase, the stories must convey the need to change. They may contain case-studies of companies who have benefited from this change. These stories help your learners understand the need for the ERP software implementation and also adapt it. In post-training, the stories must convey the consequences of committing mistakes while using the software. These stories help learners understand the consequences of mishandling the ERP software.

What tool to choose to develop online story-telling courses?

Articulate Storyline is the best e-learning rapid authoring tool to create effective story-telling courses. It has a good pool of both cartoon and real-life characters, with various expressions and poses. This collection has all types of characters you need to create an effective online story-telling course – male and female, young and old, white and black, and of different occupations. Based on the requirements and plot of the story, you can use these characters. These characters can also be changed to different perspectives with just a click.

With the built-in callouts of Articulate Storyline, conversations can be shown without the use of audio. Here is a screenshot displaying an example of an online story-telling course.

Online story-telling course

You can also develop interactive story-telling scenarios where learners have to click each character to reveal a story. Here is a screenshot of an online interactive story-telling course.

Online interactive story-telling course

This is how you can develop online story-telling courses for change management in ERP end-user training and Articulate Storylines helps you develop them effectively. These stories help learners understand the need to change and also the consequences of committing mistakes with the software. Hope you find this post helpful. Please share your thoughts through your comments.

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