I was reading a news item the other day about figures of Smartphone sales by the end of 2011. It says that Smartphone sales have grown by 62.7% while that of the PC sales was only 14.8%. PC Sales figures includes laptops, notebooks and even tablets which was really surprising. What does it mean to those who are in the business of training or those who are responsible for training in their organizations?
From a Training manager/ HR manager/ LD manager’s perspective:
- Number of employees who could benefit from training can be increased significantly if Smartphones are incorporated as one of the training delivery formats.
- Deploying training solutions which can be accessed through Smartphones could have wider acceptability.
- Training to increase sales force productivity, would necessarily mean that mobile technology be effectively used for sales force automation.
- Performance Support could be an extension of training where vital inputs such as customer details, sales history, pricing details, inventory status are provided through mobile devices such as smartphones for the benefit of sales persons to take quicker decisions.
From an eLearning service provider’s perspective:
- Mobile Learning would be an acceptable and ‘taken for granted’ medium of training in the future.
- eLearning providers need to be geared to offer learning solutions through mobile devices such as Smartphones.
- Instructional designing has to take into account the end users who will access the training programs through mobile devices.
- Training modules will not be lengthy and text heavy. On the contrary, modules will be broken down into byte-sized units with perhaps more audio and video.
Increase in the usage of Smartphones provides another medium for deploying learning and training for the benefit of the end users. It provides an opportunity for knowledge sharing that is more user-friendly as it can be accessed at the convenience of learners. This results in more number of learners willing to acquire knowledge by participating in the learning process which can be effectively capitalized by the training managers.