Rapid development in communication technology has greatly influenced the way learning and training happens in organizations. Training professionals today have new avenues for deploying training, mLearning being a byproduct of such technological innovations. Though mLearning has received tremendous attention in perhaps all eLearning conferences lately, it is unlikely that it will replace existing online training methodologies. However, one thing that has come across as certainty is the fact that mLearning could be a valuable performance support medium. Let’s see how this is applied with the help of a scenario.
Tracy is a business franchisee of a global organization that specializes in healthcare and homecare products. The company sells its products only through franchisees and does not have any retail outlets. Therefore, they provide extensive training to the franchisees so that they are able to handle all customer queries. Tracy also has attended the training sessions over a period of several weeks that gave insights about how the products benefit her customers as well as her business. Today, she is meeting a group of prospective customers who are particularly interested in the nutritional supplements beneficial to those with weak bones. She did the training course related to that long back. So although she has an overall idea about the product, she wants to be sure about the specifics. She quickly logs into the online portal for franchisees using her SmartPhone and takes a short 6 min mLearning module that gives her a quick overview of the supplement and the key benefits it provides to the customers. As she accessed the information recently, it is bound to remain fresh in her mind. She would be able to transfer the knowledge to her prospective customers in the same compelling and convincing manner that was followed in the short module. Tracy could access relevant information at the time of need which boosted her confidence before facing the specific customers. Having information in short bite-sized mLearning modules helped Tracy in her performance.
mLearning can be used as a simplistic performance support medium by providing straight forward minimalistic information that learners can access when required. It helps in providing just-in-time learning where the learner can access knowledge and apply it immediately to a job situation.
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Introducing new processes and software applications can be quite a daunting task. Employees are not receptive to change and teaching all the details and minute steps can be time consuming. Conducting classroom sessions might not be a very beneficial solution. Learners will need to set aside time from their busy schedules, and often, this might not be feasible. The limited number of facilitators will also slow down the learning process. Facilitators will also need to travel extensively to teach learners spread all across the globe. All these arrangements take up considerable efforts, time and financial resources.
I would like to pick your brains with a quick question on compliance assessment.
In your experience with assessing compliance topics, is it OK to let learners keep repeating a quiz until they achieve 100%?
The mining industry plays a key role in the Australian economy. According to a report published by the Department of Education and Early Childhood Development, Government of Victoria, in 2013, mineral and energy commodities account for 60% of the nation’s total exports.
In this blog, I wish to share my experience on how I developed an interesting course though it had technical content.
This course on finance was a challenge for a non-financial person like me. Initially, it panicked me as I have no idea about finance. But, as an instructional designer, my approach towards this project was more on “educating not teaching”. For this, I did a lot of content comprehension to educate myself before I educate others. We will now see how I faced this challenge and accomplished my goal.
We still remember things that we have learned during our childhood. We remember many incidents that happened long ago. But, there are some instances where we don’t remember things. This,most probably, happens during education. Being a human being, it’s quite natural to forget things.
When you google the words ‘eLearning vendor’, you will come across many websites. Each website contains a lot of information, and sometimes, it may be misleading. Moreover, you might be busy or have no time to go through all the content to check the credibility of the vendor.
When most of us think about product training, we tend to think about the training programs provided for sales people to stay ahead of competitors. But, this type of training is given not only to sales people, but also to other audiences who need product training. Firstly, it should be provided to technicians to equip them with knowledge of every part of a product and its working. This helps them provide better service and ensure customer satisfaction. Another important audience who should be trained on your products is customers. A good training program provides the basic knowledge of your products, their usage and benefits, which goes a long way in building loyal customers.
Welcome to today’s blog post. Most of the articles, blogs and eLearning companies today portray an impression that the working domain of instructional designers is limited to eLearning. This is not true. The instructional design concept came into existence even before the invention of personal computers. E-learning or the educational technology uses the instructional design principles to enable superior understanding and enhanced learning experiences. Now that most of the training institutions have moved on to digital classrooms globally, I would like share some ideas on instructional designing for technology-enabled classroom training. These ideas will be applicable even in a traditional Instructor-led Training (ILT) program except that the supporting documents will be hard copies and not digital.
An online learning community (OLC) is a web-based learning environment with the latest digital technologies, where interconnected learning participants communicate, construct their knowledge collaboratively and share their personal experiences (Palloff & Pratt, 1999; Preece, 2000; Richardson, 2006).
As an eLearning professional, you need to struggle hard to meet your learners’ expectations from an eLearning course. The moment you know your learners and their expectations, you are sure to provide them with an effective eLearning course. Remember, your learners want to take the course for improving their performance and not just for the sake of taking the course. For this, you need to know what your learners actually want from the course. Here are a few things.