LMS administration is one of the key factors that affect ROI on training and LMS.
Every user of the LMS always looks for a quick support. The Technical support team of the LMS vendor may not be prompt or appropriate for the type of request. Mostly they respond by considering how the LMS feature works, instead of what the actual training requirement is. Often the solution provided may be very technical and the user may not understand it.
Considering these issues, most of the training divisions think that someone inside organization should be trained on LMS. The Administrator can provide technical support along with primary job.
As the number of users and their demands increase, the Administrator will be overburdened.To reduce the load he/she starts giving LMS training to other training managers and giving LMS administration access to provide technical support to their divisions. These sub-administrators may not have complete knowledge on the LMS and may not follow standards, which results in inconsistent data in the LMS. In addition sub-administrators may provide support as their secondary job. Users may get a delayed response, which makes them frustrated and they may lose interest in using LMS for their trainings. Also, organization may not want their employees to spend all the time in LMS administration, because it may be very costly and may affect on the business goals.
Will this approach work for your organization? I assume the answer is no. Then how and who can manage LMS administration?
There may be couple of options available to handle LMS administration:
- Increase level of support from existing LMS vendor
- Outsource it to trusted third-party vendor
Increasing the level of support and more dedicated support members from LMS service provider may not be a good option. The reason is, responses from such support team are very technical and it is related to LMS functionality. They may not be aware of the training functions of your organization. Using LMS vendor’s support may be a costly option and may end up being unsatisfactory.
The recommended option is outsource your LMS administration to trusted third-party vendors, who have knowledge of training functions. Now a days, training divisions are outsourcing LMS administration. Outsourcing LMS administration to IT based company who may not know much about training functions, but are good at providing technical support may again give unsatisfactory support, similar to what you may get it from your LMS support team.
Any trusted third-party vendor, who has knowledge about the organizations training function and does excellent customer service. Before outsourcing LMS administration it is recommended that you evaluate them, based on the customer service experience and quality in work. Most importantly, ask their customer references to know about the level of support service they are providing.
To conclude, it is recommended that you can be free from your LMS administration by outsourcing it to trusted third-party vendor, who can do the administration job with quality and follow all the standards. The main advantage is you can focus on trainings, while outsourced administrators will take care of your LMS administration and technical support.
Give it a try by outsourcing learner level LMS administration.
Subscribe to Our LMS Hosting Blogs
Get CommLab's latest eLearning articles straight to your inbox. Enter your email address below:
Performing learning management activities using an LMS, in an organization with a few employees, is easy. But, performing these activities in a company with several staff members, in a short time period, can be quite hectic. Usually, these “bulk”, time-bound activities need to be performed when you setup a new LMS and want to do lot of activities in the initial stages to set all the pre-training settings. Also, you need to perform these activities if you assign a selected set of courses to a group of specific users.
It is common knowledge that companies need to manage their training programs effectively to enhance productivity make the most of their training dollar. So, how can you make sure that you get the highest ROI on training? What does it take to equip your staff members with the needed knowledge and skills in a very efficient and cost-effective manner? Well, you need to use a Learning Management System (LMS).
It is common knowledge that technology is developing rapidly and many training programs are delivered online. Many learners have easy access to the Internet. So, they can take all required courses on the go. Learners need to be certified after completing the course. Are you a course provider using Moodle as an online platform for the course delivery and want to award certificates to your learners? Then, let us see how to add certificates for your courses using Moodle.
Many organizations are adopting eLearning to train their employees and this is where they need a Learning Management System (LMS) – to track and monitor learning activities. An LMS is a web-based application and can be used to plan, implement and track the learning content. It acts as a centralized system to deliver online training programs.
Moodle is the most preferred online learning platform. As it is open source software it’s very popular. It can be easily customized according to our requirements.
Moodle is a very powerful LMS, used by several organizations to manage their training programs. This incredible software is ranked as the #1 LMS product by the E-learning Guild, in terms of market share. A majority of learning management needs can be met in a cost-effective manner, using this open-source software.
Moodle – a very powerful, yet highly affordable Learning Management System (LMS). This incredible software has been rated as the most popular LMS in the world, by Capterra. The high degree of flexibility and versatility of Moodle makes it a boon to training managers.
Are you a training manager? Do you want to initiate eLearning in your company? Or, are you a trainer who wants to host the courses online to reach global audiences? If you have a very limited budget and a few eLearning modules to host as a pilot to see if it works for you or not. Later, you may scale it up if it is successful. It may be difficult to go with a proprietary or commercial Learning Management System (LMS), just to host a couple of modules. It is ideal use a scalable and cost-effective LMS that can be set up quickly.
Recently, a friend of mine turned into an avid food blogger. She cooks, takes pics and shares her recipe online…and she is getting creative at it too! Look at how she designed a logo for her blog with Indian pancake and vegetables.
As LMS is used to track important information about creation of a course and helps manage learning effectively. But, most importantly, an LMS is used to track status of all users. In my previous blog, I have discussed about generation of grading report and course creation. In this blog, we will look at another important report – Number of attempts.