LMS administration is one of the key factors that affect ROI on training and LMS.
Every user of the LMS always looks for a quick support. The Technical support team of the LMS vendor may not be prompt or appropriate for the type of request. Mostly they respond by considering how the LMS feature works, instead of what the actual training requirement is. Often the solution provided may be very technical and the user may not understand it.
Considering these issues, most of the training divisions think that someone inside organization should be trained on LMS. The Administrator can provide technical support along with primary job.
As the number of users and their demands increase, the Administrator will be overburdened.To reduce the load he/she starts giving LMS training to other training managers and giving LMS administration access to provide technical support to their divisions. These sub-administrators may not have complete knowledge on the LMS and may not follow standards, which results in inconsistent data in the LMS. In addition sub-administrators may provide support as their secondary job. Users may get a delayed response, which makes them frustrated and they may lose interest in using LMS for their trainings. Also, organization may not want their employees to spend all the time in LMS administration, because it may be very costly and may affect on the business goals.
Will this approach work for your organization? I assume the answer is no. Then how and who can manage LMS administration?
There may be couple of options available to handle LMS administration:
- Increase level of support from existing LMS vendor
- Outsource it to trusted third-party vendor
Increasing the level of support and more dedicated support members from LMS service provider may not be a good option. The reason is, responses from such support team are very technical and it is related to LMS functionality. They may not be aware of the training functions of your organization. Using LMS vendor’s support may be a costly option and may end up being unsatisfactory.
The recommended option is outsource your LMS administration to trusted third-party vendors, who have knowledge of training functions. Now a days, training divisions are outsourcing LMS administration. Outsourcing LMS administration to IT based company who may not know much about training functions, but are good at providing technical support may again give unsatisfactory support, similar to what you may get it from your LMS support team.
Any trusted third-party vendor, who has knowledge about the organizations training function and does excellent customer service. Before outsourcing LMS administration it is recommended that you evaluate them, based on the customer service experience and quality in work. Most importantly, ask their customer references to know about the level of support service they are providing.
To conclude, it is recommended that you can be free from your LMS administration by outsourcing it to trusted third-party vendor, who can do the administration job with quality and follow all the standards. The main advantage is you can focus on trainings, while outsourced administrators will take care of your LMS administration and technical support.
Give it a try by outsourcing learner level LMS administration.
Subscribe to Our LMS Hosting Blogs
Get CommLab's latest eLearning articles straight to your inbox. Enter your email address below:
Report building is one of the crucial activities in any training process. It helps the training manager track the learner’s performance and training outcomes.
Earlier, this process was done manually. However, with technological advancements, this process has been automated. Now, using a learning management system (LMS), training managers can generate reports with just a click.
Technology is continuously evolving and it is no different with Learning Management Systems. According to a research published by EDUCASE Center for Analysis and Research, the average age of an LMS is eight years. It means that institutions need to replace their LMS every eight years to keep up with their current needs and demands. So, every few years, training managers or stakeholders of organizations will need to make a decision about either changing their existing LMS or modifying their current one. With so many options available, how do they decide which one is right for them? Selecting an LMS that is a “best-fit” for your organization is not an easy task.
A learning management system (LMS) is a software application which helps deliver online training as well as track users’ scores and status. It also helps training managers to generate reports and provide results to each user individually. One of such good tools to develop an LMS is Moodle.
As a training manager, you have to keep the records of your learners’ details, courses assigned to each of them, score sheets, grade reports, issue of certificates, details of registration and limiting access to users.
Airline industry is highly regulated in almost every function – security protocol, routine maintenance, standard operating procedures and many more.Any breach of procedures could result in costly mistakes and fatal accidents. For that, they need to be trained and well informed.
The user-friendliness of a software application can be measured by the number of steps needed to perform an activity. This is particularly true for learning management systems (LMSs) as they are used by several users and administrators. An LMS can be considered complicated if the user needs to perform 2 steps to go to the required page or do any LMS activity. We can customize the user side by creating shortcuts on the dashboard. But, what about the administrators’ activities?
In the previous post of this series, we have seen how several companies are using open-source LMSs to manage their learning activities. In this last post of the series, let us examine the Enterprise option.
A learning management system (LMS) is an software application which helps to deliver online training. With the help of it, we can deliver courses as well as track users’ status and scores.
In the second post of this series, we have seen the about the WordPress option. Here, let us see the second option i.e Moodle (open source LMS).
In the previous blog, we have seen the benefits and features of an LMS. We have also seen that organizations, depending on their size and complexity, have three LMS options before them. Among them, the first option is Word Press. Let us see about it, in detail.