LMS administration is one of the key factors that affect ROI on training and LMS.
Every user of the LMS always looks for a quick support. The Technical support team of the LMS vendor may not be prompt or appropriate for the type of request. Mostly they respond by considering how the LMS feature works, instead of what the actual training requirement is. Often the solution provided may be very technical and the user may not understand it.
Considering these issues, most of the training divisions think that someone inside organization should be trained on LMS. The Administrator can provide technical support along with primary job.
As the number of users and their demands increase, the Administrator will be overburdened.To reduce the load he/she starts giving LMS training to other training managers and giving LMS administration access to provide technical support to their divisions. These sub-administrators may not have complete knowledge on the LMS and may not follow standards, which results in inconsistent data in the LMS. In addition sub-administrators may provide support as their secondary job. Users may get a delayed response, which makes them frustrated and they may lose interest in using LMS for their trainings. Also, organization may not want their employees to spend all the time in LMS administration, because it may be very costly and may affect on the business goals.
Will this approach work for your organization? I assume the answer is no. Then how and who can manage LMS administration?
There may be couple of options available to handle LMS administration:
- Increase level of support from existing LMS vendor
- Outsource it to trusted third-party vendor
Increasing the level of support and more dedicated support members from LMS service provider may not be a good option. The reason is, responses from such support team are very technical and it is related to LMS functionality. They may not be aware of the training functions of your organization. Using LMS vendor’s support may be a costly option and may end up being unsatisfactory.
The recommended option is outsource your LMS administration to trusted third-party vendors, who have knowledge of training functions. Now a days, training divisions are outsourcing LMS administration. Outsourcing LMS administration to IT based company who may not know much about training functions, but are good at providing technical support may again give unsatisfactory support, similar to what you may get it from your LMS support team.
Any trusted third-party vendor, who has knowledge about the organizations training function and does excellent customer service. Before outsourcing LMS administration it is recommended that you evaluate them, based on the customer service experience and quality in work. Most importantly, ask their customer references to know about the level of support service they are providing.
To conclude, it is recommended that you can be free from your LMS administration by outsourcing it to trusted third-party vendor, who can do the administration job with quality and follow all the standards. The main advantage is you can focus on trainings, while outsourced administrators will take care of your LMS administration and technical support.
Give it a try by outsourcing learner level LMS administration.
Subscribe to Our Blogs
Get CommLab's latest eLearning articles straight to your inbox. Enter your email address below:
The manufacturing industry is one of the most important sectors of the US economy. According to a report released by the Economic Policy Institute, this sector contributed about $2.1 trillion (12.5 percent of total U.S. gross domestic product) in 2013. The report also stated that manufacturing companies employ about 12 million people or 8.8% of the total American workforce. Developments in this industry act as catalysts to the growth of the economy, and training plays a vital role in enhancing the operational efficiency of firms in this sector.
It is common knowledge that L&D managers are under constant pressure to deliver the best and make the optimal use of the training dollar. With e-learning occupying the center stage of corporate training strategies, it has become imperative to develop high quality online courses, in quick time, within budget.
It is a well-known fact that sales personnel face many problems while promoting their products in the market andwhile trying to survive in this competitive world.What are the reasons behind these challenges and how can they beovercome? Ineffective and tiresome trainings are to a great extent responsible for this outcome. These problems can be eliminated by providing an effective and captivating learning experience.
There are three major challenges that the retail industry faces. They are(1) giving the highest service quality to the customer, (2) retaining the existing client, and (3) promoting the brand awareness about new products. All these challenges are related to the customer or the client. Now, when it comes to its employees, the retail industry again has an uphill task of retaining its own employees, making them more knowledgeable and providing updateson the latest products and services, and giving them the requisite access to information, so that they can use it when they need it the most.
It is common knowledge that well-trained employees are the crux of a successful organization. Companies need to ensure that their staff members have the required knowledge and skills, to survive in a dynamic world of business.
Effective training plays a critical role in the success of a medical representative. So, pharmaceutical firms spend huge amounts of money on training their sales personnel. According to Merck Capital Ventures, drug manufacturers worldwide spend about a billion dollars an year on training their salespeople.
The online training medium is used extensively by companies worldwide. A study by Global Industry Analysts Inc. reported that the global market for e-learning solutions would reach $107 billion, by 2015, registering a near 100% growth over the previous year. Why is e-learning immensely popular with the L&D community? How does it help organizations impart training better and meet their organizational goals? Let us see.
All of us are familiar with the bitten apple and the tick mark. Wondering what I’m talking about? Well, you would have guessed it by now! Am talking about Apple and Nike. The mere sight of these symbols in any media links our minds to the companies. That is the power of visuals. They have the power to drive the point home with unerring accuracy in a way even a thousand words may fail to.
It is no exaggeration to say that the performance of the sales team plays a key role in the success of a company. Good salespeople help companies deal with the challenges posed by a dynamic business environment and reach their goals.
But, how can you become a successful salesperson? What does it take to succeed in a highly competitive sales arena? Well, you need to have the right attitude. For this, you need to:
Recently, the technical director of a leading OEM (original equipment manufacturer) asked us to create an e-learning course on the organization’s data privacy policies and procedures.