Non-technical skills are generally referred to those soft- skills that are generic in nature like interpersonal, communication, team work, time management, problem solving or creative skills. Organizations are increasingly giving importance to non-technical skills of their employees at the workplace for optimizing human performance for organizational well-being and growth. Hence, non-technical training programs have found a prominent place in the HR training programs of organizations in recent years.

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In today’s global environment, both technical and non-technical skills are equally important and employers need to focus on designing programs for both technical and non-technical training. While planning for technical and non-technical training programs, the common challenge is to design a contextualized program that proves to be relevant, interesting and engaging to the trainee – that which makes a difference to him/ her and which directly impacts his/ her performance for the better. In this blog, we will look at what technical training involves and what are a few challenges with this type of training.

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The world is changing real fast, complex information is all over the place and software technologies are developing at warp speed. All businesses are successfully implementing the use of software applications for their work to the fullest extent possible. They are willing to shell out a significant amount of money to implement software solutions, and an equal amount simultaneously on the required software training for their employees. To achieve this, companies are increasingly using eLearning.

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Developing a highly interactive course is a mammoth operation. If you’re looking to create highly interactive eLearning course using graphics and animation, then Flash is highly recommended. Most of the online product training, sales training and software training require courses with high interactivity for effective learning experience.

Similar kind of output can be achieved using Articulate Engage. Unlike other authoring tools like Lectora and Captivate, Articulate Engage gives you an option to create interactivities, which will help in creating effective learning experience.

Subject Matter Experts (SME) or Instructional Designers (ID) can use these templates to create storyboards and complete the course in short time, making it cost effective.

Some of the popular instructional approaches that can be used are given below along with the Articulate screen shots.

Clickable Circular Diagram: Shows various elements of a process.

FAQs: Useful as a quick reference for sales training kit.

Glossary Template: Highly visual glossary page for explaining the concept or a term easily.

Guided Imagery: Useful for product training and explaining the parts of a product.

Labeled Graphics: Useful to explain software screens or labeling parts of a product. When the user clicks on the rollover icon (hotspot), the explanation for same is displayed.

Media Tour: Useful for animations and embedding videos.

Process: It explains the process/procedure in a step wise format. Recommended for production or manufacturing processes.

Pyramid: Shows various steps or hierarchy levels in a process.

Timelines: Shows history or process of any activity vis-à-vis time.

Click on Tabs: To provide additional information on a given set of topics.