Design strategies for product training can be multifold depending on the nature of the product and the target audience. For example, the learning strategy for a software product would be different from the strategy needed to train on a piece of equipment or an electronic gadget. Similarly, the strategy cannot be the same for a sales person selling a product and the end-user who is actually going to be using the product.

Read More

We will, of course, begin with an analysis if a job aid is appropriate or is proper training intervention needed. Once that is decided, then the requirement can be addressed by a non-training intervention. Let’s move ahead with evaluating the appropriateness of these two alternatives.

An (EPSS) Electronic Performance Support System is Appropriate when:

• Infrequent performance; situation is complex with multiple steps
• Consequence of errors is high; Performance depends on large amount of information
• Dependent on frequently changing knowledge, procedures, approaches
• High turnover, task can be codified; less time and resources for training

It is Inappropriate when:

• Would damage credibility; Unpredictability or novelty exist;
• Smooth/fluid performance is top priority; Users lack reading/listening skills;
• Employees aren’t motivated; Users are unable to access

We need to also determine the level of integration of the aid with the task in hand. Tasks like maybe washing of hands needs a non-electronic job aid.

Additional determinants are cost, resources (technical capability & skilled developers), and performance environment and ability of users.

Thank you for reading my blog and look forward to your comments and opinions.

RK Prasad

CEO