Developing eLearning courses for policy training or soft skills training has its own set of challenges. One of our clients wanted us to develop an eLearning course that explains company’s policies with respect to employees’ rights and responsibilities in cases of harassment. The course was supposed to explain possible actions employees can take when subjected to any form of harassment.
The source content provided by the client was a policy manual with complicated legal terminology. It was necessary to simplify the content so that employees understood company policies and rules accurately. The fine line between harassment and inappropriate conduct needed careful explanation. A straight forward do’s and don’ts method or text heavy content would not be very effective in this case. Hence, we decided to use scenario based learning.
In order to make the course effective, we took key points that the client wanted us to include in the course and created several scenarios. We used characters representing employees at different levels across the organization. We weaved stories around each of the characters, created a situation and urged the learner to decide if the behaviour constituted workplace harassment. Learners interacted with the course at the end of every scenario by answering to a question. Every response had an explanation as to why the answer was right or why the answer that the learner gave was wrong.
The response we got from our client was positive. The client shared that previously employees either were disinterested or bored taking such courses. However, the response to this particular course was an exception. Employees were more receptive to taking the course and had better understanding of their rights and obligations about harassment at workplace. Encouraged by the positive response, the client requested us to translate the course in three additional languages for the benefit of their employees overseas.
Scenario based learning is an effective strategy that we can adopt when the course content is dry and text heavy.