According to a survey done by McKinsey in 2010, about 81% of frontline managers are dissatisfied with their own performance. The same survey indicates that as many as 70% of senior executives are not satisfied with their frontline managers. The main reason for this is because, the company’s training programs are not tailored to the needs of the frontline managers, according to the report.
So, what are the training needs of a typical frontline manager?
Frontline managers oversee a group of employees who perform key tasks directly related to the production of the company’s final product. Very often they are preoccupied with administrative chores such as enforcing rules and regulations, creating reports, signing off approvals or attending meetings. However, their jobs require them to lead and motivate a team for which the following skills are essential.
Frontline managers need to interact with frontline employees on a day to basis, communicating the expectations their responsibilities and expectations of the management. At the same time, they need to report issues, problems or situations that need attention back to the management. All these require effective communication skills.
Frontline managers need to be mentors to the production employees and strive to bring out the best in them. He needs to motivate and coach them to ensure efficiency and quality of the goods. This is possible only if they have mentoring skills.
Frontline managers oversee a group of employees who perform key tasks directly related to the production of the company’s final product. In this process, they need to be leaders, spearheading a team to achieve set goals and not just remain a liaison officer between the management and shop floor. For this, he needs to build leadership skills.
Time management skills:
A frontline manager has to divide his time between coaching/mentoring, administrative responsibilities, issues on the shop floor that need attention and so on. Very often, administrative responsibilities take most of the manager’s time that other crucial aspects such as coaching and mentoring get neglected. Building time management skills would be required to strike an acceptable and productive balance.
Conflict-resolution, problem-solving and decision-making skills:
Front line managers are typically first time managers with little experience in handling conflicts and making on-the-spot decisions. However, they are offered very little support and training to build these skills. Some acquire them on the job through trial and error, while others may not. However, with the help of the training support from the management, frontline managers would be more successful in nipping conflicts and problems in the bud without having the need to escalate them to the management.
It is said, in the report by McKinsey, that first-time managers are often left to learn the ropes of managing the team on their own without much help from the senior management. However, companies that have invested in training their frontline managers to be guides, facilitators and initiators of best practices saw marked improvement in their productivity. The McKinsey report states that focus on dedicated training programs to develop leadership skills and interpersonal skills would definitely help in better performance of frontline managers.
In case face-to-face classroom training programs are expensive and not feasible, eLearning modules can be developed for this purpose. Story-based and scenario-based eLearning would work very well for the purpose. By allocating just under an hour every day, your frontline manager can build the required skills that would better equip him or her to perform his or her responsibilities as a ‘true manager’.
Subscribe to Our eLearning Design Blogs
Get CommLab's latest eLearning articles straight to your inbox. Enter your email address below:
Do you want to make your eLearning courses visually rich? What are the mistakes we do when it comes to making a course visually rich?
Visual designing is not as easy as people think it is, and it’s well known that the most important factor that makes your eLearning course well-received by your target audiences is the visual appearance of course. You cannot judge a book by its cover, but the harsh reality is we do so – looks do matter. As an instructional designer, it is very essential to make the content look visually rich by following the style guide and maintaining clear fonts, using proper colors and appropriate images and ensuring consistency in the placement of images throughout the course. Good, attractive visual designing keeps learners engaged and helps them retain information longer. In this blog, I would like to list some of the common mistakes that we make when it comes to making the course visually rich and how to fix them.
Are you in dilemma whether to outsource the development of online courses or develop in-house?
In order to take the right decision, you need to have a good idea of how an eLearning courses is developed and the various components required to create an online course. This helps you determine whether you have the needed resources or capabilities to develop courses in-house. A typical eLearning course development process consists of 5 phases – analysis, design development, implementation and evaluation.
With the ever increasing demand for safety at the workplace, training managers are finding it hard to spread the message of safety within the organization. Most often, safety training is regarded as a part of compliance training. However, safety cannot be taught, it needs to be made an integral part of an organization’s culture. How can you use eLearning, which enables anytime, anywhere learning, to deliver effective safety training? Well, you can use funny videos in online courses to provide top-notch safety training to your staff.
In this post, I will take you through 4 eLearning design tips and tricks you can use for safety videos.
Words mean more than what is set down on paper. It takes the human voice to infuse them with deeper meaning. – Maya Angelou
Proper use of audio narration goes a long way in enhancing the effectiveness of an online course. According to the modality principle, put forth by Ruth Colvin Clark and Richard Mayer, using audio to explain on-screen text helps deliver better results by reducing the cognitive load on learners.
As instructional designers, at the start of every new eLearning project, we are called upon to think of a strategy which is best suited to the project at hand given the technical, time, and financial constraints. In this scenario, we often tend to mix up our strategies with models. Though the two might overlap, there is a fine distinction between a strategy and a model. We will understand the distinction between the two so that we have a very clear idea of what each is and what is its place in the scheme of things.
Setting off the fire with eLearning – Ideas for Fire-safety training at your workplace
Welcome to today’s blog post. Since the enactment of OSH Act of 1970, workplace safety has moved up the agenda of every company. As a part of this initiative, employees are being made aware of the recognized hazards at their workplaces and the safety measures to be followed during an emergency situation. One such training program that is very important for employees is the fire safety training. To be honest, I do not have a clue about where the emergency exit is or where we can find the fire extinguishing equipment in our office. In this post, I will try to discuss a few ideas to implement fire-safety training through eLearning at your workplace.
E-learning courses are used extensively by companies to equip their staff members with the needed knowledge and skills. According to Ambient Insight, global self-paced eLearning market reached the $49.9 billion mark in 2015, registering a compound annual growth rate of approximately 9.2% over a five year period.
Audio is an essential component that makes your eLearning course complete. Effective use of audio in eLearning makes courses engaging and helps the learner retain information for a long time. When we develop an eLearning course, we spend a lot of time deciding on the visual elements and tend to ignore the audio.
In this blog, I’ll discuss a few tips for effective audio narration in an eLearning course.
There comes a time when even the greatest instructional designer has a creative block. Although we have our various learning design principles to help us come up with good ideas, there are times when you are required to go beyond the conventional clicks and interactivities and come up with out-of-the-box ideas that will blow your learner’s mind.
Forget training and eLearning. Did you ever think what you really mean by a good design? Try to think about the term ‘good design’ comprehensively. For this, imagine and think about something that has been well-designed and approved by everyone. Else, hold this elegant design and consider the following things to define a ‘good design’.