Compliance training educates employees about the laws, regulations, ethics and guidelines of the company which in turn creates a friendly and reputable workplace atmosphere. Therefore, it becomes vital for every organization to include compliance training as part of their training. But employees often have a misconception that these compliance trainings are annoying and always try to dismiss or skip them as check-box applications. Thus, incorporating a totally new style of training can shake up the courses and grab the learners’ attention.
A report by Maturity benchmark from a survey report states that with the advancement in technology, more than 98% of the companies prefer technology to train their employees on compliance. This is because e-learning saves time, cost and reaches global audiences. Also, e-learning helps know where the learner stands with regard to the learning and helps measure their performance. It also offers undeniable benefits in terms of flexibility, uniform training, auto-tracking and reporting, and learner engagement.
Now let’s see some of the strategies that can be used in online compliance courses to create memorable and appealing learning experiences to the learners.
The approach of gamification stirs learners’ interest to take up the online course with great zeal and enthusiasm. The more you incorporate interactivities and game elements & mechanics into the course, the more effective will your course be. Gamification makes the learning experience fun and exciting by embedding different elements of a game, but it need not be funny as compliance is a very serious topic. Gamification should make the learners participate actively, think and learn about the policies, rules and regulations that need to be adhered to. There is a lot of difference between making learning fun, and making it distracting and silly. So be careful that at the end, you achieve your learning outcomes.
In e-learning games, you can challenge the learner with a goal, some rules and ask them to achieve the goal. Here if the learner goes wrong, he will learn from his mistakes. Also, he will be allowed to move on only when he gets the answer right. This in turn makes learners retain the information. Thus gamification approach teaches the learners through trial and error, repetition, and gameplay wherein the learning will be achieved without his conscious knowledge.
2. Story-based learning
It is a fact that people desire human connection and stories provide this. Explaining compliance rules and policies in the form of a story can really enhance the learning process. Storytelling as a part of the online training strategy motivates, engages and inspires learners to relate themselves to the situation and respond accordingly. Thus, explaining the compliance policies, rules, and regulations in the form of a story simultaneously engages and achieves the intended learning outcomes. Stories connect the learners emotionally and grab their attention. Stories, if set appropriately as per the content, turn the tedious and complex course into an appealing and engaging learning experience.
3. Real life scenarios
Realistic scenarios not only provide learners an opportunity to make choices and but also gives them the chance to look at the consequences derived from their choices. Using realistic characters and their messages in the course in the form of a video or audio makes the online compliance training relatable and understandable to learners. Provide learners realistic scenarios which will enable them cross the line and explore the consequences of their mistakes virtually rather than in real life. This really works well in case of online compliance training programs, as making mistakes in a computer-generated environment avoids costly and unaffordable risks in reality.
Here are the quick steps that will help develop effective online compliance training programs.
Step 1: Gather 3 basic facts to develop relatable and relevant learning experiences
- Identify the risk involved and its implications on employees and the organization
- Reorganize the learning objectives of the course
- Identify who should take the program i.e., the target group within the organization
Step 2: Educate learners about the importance of training
All the employees in the organization must be aware of and realize the significance and relevance of taking up the compliance courses. Explaining the importance of compliance training and its relevance to their safety, will ensure you have employees’ buy-in and their 100% willingness to actively engage with the course.
Step 3: Layer the information using an appropriate strategy
Next, layer the information using an appropriate strategy. Compliance training should not be tedious or a theoretical listing of laws and regulations. Depending on the nature of the content, choose an appropriate strategy to make the learning memorable and appealing to learners.
Step 4: Provide job-aids and best practices tips
We can’t expect learners to remember the key points forever by a one-off training program. For maximum impact, learners should be reinforced with job-aids and best practices tips. This can be achieved using m-learning in the form of learning blasts, which can be accessed through mobile devices, or can even be broadcasted in the form of videos or podcasts, at common areas within the organization such as the cafeteria or shop floor area.
Step 5: Provide interactive assessments
There are two reasons we need assessments for. One is to know our audience background (experienced or fresher) and the second is to assess the learners’ level of understanding. Compliance training through e-learning, can be made interesting with interactive online assessments. Based on the learners’ response, the financial, legal or safety implications can be appropriately explained. Visually depicting the pros and cons of an action is more likely to have a lasting impact, than a textual manual of rules and regulations.
Hope this information will enable you to enrich your online compliance trainings. We would love to hear from you pointers regarding compliance training through e-learning. Please share your views and opinions in the comment section below!
Editor’s Note: This post was originally published in November 14, 2012 and has been completely revamped and updated for accuracy and comprehensiveness.
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