Developing eLearning courses for policy training or soft skills training has its own set of challenges. One of our clients wanted us to develop an eLearning course that explains company’s policies with respect to employees’ rights and responsibilities in cases of harassment. The course was supposed to explain possible actions employees can take when subjected to any form of harassment.
The source content provided by the client was a policy manual with complicated legal terminology. It was necessary to simplify the content so that employees understood company policies and rules accurately. The fine line between harassment and inappropriate conduct needed careful explanation. A straight forward do’s and don’ts method or text heavy content would not be very effective in this case. Hence, we decided to use scenario based learning.
In order to make the course effective, we took key points that the client wanted us to include in the course and created several scenarios. We used characters representing employees at different levels across the organization. We weaved stories around each of the characters, created a situation and urged the learner to decide if the behaviour constituted workplace harassment. Learners interacted with the course at the end of every scenario by answering to a question. Every response had an explanation as to why the answer was right or why the answer that the learner gave was wrong.
The response we got from our client was positive. The client shared that previously employees either were disinterested or bored taking such courses. However, the response to this particular course was an exception. Employees were more receptive to taking the course and had better understanding of their rights and obligations about harassment at workplace. Encouraged by the positive response, the client requested us to translate the course in three additional languages for the benefit of their employees overseas.
Scenario based learning is an effective strategy that we can adopt when the course content is dry and text heavy.
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As we know, every organization follows a set of rules and regulations. Employees need to be trained on those rules and regulations to have a basic knowledge of their standards toward the organization and customers. And, they have a clear understanding of what they can do and what they cannot. So, organizations may not be at risk when their employees know about their legal duties.
E-learning is a cost-effective and an easy way to train employees, when compared to the traditional methods of teaching. So, most of the organizationsare using eLearning to fulfill their training needs. The healthcare industry makes extensive use of the online training medium.
Training managers put a lot of effort while rolling out an eLearning project, as it involves many complex tasks.
As an eLearning professional, I often work with many training managers and admire their managerial skills. It involves a lot of work like training needs analysis, collecting content, dealing with Subject-matter Experts (SMEs) and developing the course for the stakeholders and learners.
Every organization needs to use their resources well to meet business goals and enhance productivity. As we know, the pharmaceutical sector is highly regulated and non-compliance to applicable laws and regulatory norms could be costly. So, you have to train your employees about rules, regulations, standards and recommended guidelines to avoid mistakes.
In my last blog, we have seen how E-learning, webinars and Mobile apps can be used to impart product training. In this blog, we will look at some more methods.
E-learning is the continuous process of learning through electronic media. Instructional design is a systematic process of learning, and this learning facilitates achievement of the intended goals. Many think that instructional design is all about using technology, but this is not the case.
“A major challenge we face today, therefore, is to create a desire in people to learn; and to foster and facilitate this desire throughout their lives.”
- Bryn Holmes(Author, eLearning Concepts and Practice, 2006)
One of the most important factors for organizations to succeed in today’s competitive landscape is the speedy launch of new products. The time-to-market of new products is critical to survive and succeed. Furthermore, the life cycles of most products are getting shorter due to rapid advances in technology.
On the other hand, if your sales employees are not rightly trained on your products, they will not deliver the right message to your potential prospects making it a competitor’s gain.
We all have a child in ourselves, energetic, fun loving and having zeal to explore and win games. In this state, we learn the best because our emotional state is very positive and retention of learning will be at the peak.
How do we bring out the kid in ourselves, while learning a new skill or acquiring knowledge?
Introducing new processes and software applications can be quite a daunting task. Employees are not receptive to change and teaching all the details and minute steps can be time consuming. Conducting classroom sessions might not be a very beneficial solution. Learners will need to set aside time from their busy schedules, and often, this might not be feasible. The limited number of facilitators will also slow down the learning process. Facilitators will also need to travel extensively to teach learners spread all across the globe. All these arrangements take up considerable efforts, time and financial resources.