Processes are usually systematic and structured actions or steps that are expected to add value to an enterprise by enabling it to achieve its objectives efficiently in a cost-effective manner. The need for process training for employees arises in an organization in one of the following situations:
When new employees join the organization
Every organization has its own unique methods of doing business. New employees will need to be inducted into the system by giving them an overview of the process that needs to be followed. For example, new sales executives may not be aware of the sales process of the organization. By giving them an orientation to the sales process, they will be able to know:
- Where to get their sales leads
- How to follow up on them in order to clinch a deal
- What are the formalities that they need to complete for final closure of the sale
Similarly, in the manufacturing industry, management trainees in the production department will need to have a clear understanding of the production process so that they can understand the various links in the production chain and their specific role in it. This gives them an overall perspective of processes and their specific role in the scheme of things.
When improvements are made to an existing processes or procedures
Sometimes, due to changing marketing situations or business agendas, one needs to make amendments to an existing process or procedure. For example, due to a change in the federal compliance regulations, there would be a need for an additional layer of quality control in the manufacturing process. These changes will have to the communicated to all employees involved in order to ensure that they comprehend the changes and implement the same. Sometimes, employees might simply require reemphasizing the importance of following set systems which can be done through process training.
When organizations adopt Business Process Re-engineering (BPR)
It is often noticed that organizations stagnate with no growth despite having developed complicated systems or procedures. In such situations, organizations will have to change their systems completely and reengineer their businesses requiring new processes. Employees will have to undergo thorough training to understand the new business process. Process training will be very crucial in such situations.
Business processes can be simple or complex. But organizations need to develop a process to streamline their operations, improve efficiency and increase productivity. Therefore, it is important for organizations to invest in process training for their employees.
Subscribe to Our eLearning Design Blogs
Get CommLab's latest eLearning articles straight to your inbox. Enter your email address below:
E-learning is the continuous process of learning through electronic media. Instructional design is a systematic process of learning, and this learning facilitates achievement of the intended goals. Many think that instructional design is all about using technology, but this is not the case.
“A major challenge we face today, therefore, is to create a desire in people to learn; and to foster and facilitate this desire throughout their lives.”
- Bryn Holmes(Author, eLearning Concepts and Practice, 2006)
One of the most important factors for organizations to succeed in today’s competitive landscape is the speedy launch of new products. The time-to-market of new products is critical to survive and succeed. Furthermore, the life cycles of most products are getting shorter due to rapid advances in technology.
On the other hand, if your sales employees are not rightly trained on your products, they will not deliver the right message to your potential prospects making it a competitor’s gain.
We all have a child in ourselves, energetic, fun loving and having zeal to explore and win games. In this state, we learn the best because our emotional state is very positive and retention of learning will be at the peak.
How do we bring out the kid in ourselves, while learning a new skill or acquiring knowledge?
Introducing new processes and software applications can be quite a daunting task. Employees are not receptive to change and teaching all the details and minute steps can be time consuming. Conducting classroom sessions might not be a very beneficial solution. Learners will need to set aside time from their busy schedules, and often, this might not be feasible. The limited number of facilitators will also slow down the learning process. Facilitators will also need to travel extensively to teach learners spread all across the globe. All these arrangements take up considerable efforts, time and financial resources.
I would like to pick your brains with a quick question on compliance assessment.
In your experience with assessing compliance topics, is it OK to let learners keep repeating a quiz until they achieve 100%?
The mining industry plays a key role in the Australian economy. According to a report published by the Department of Education and Early Childhood Development, Government of Victoria, in 2013, mineral and energy commodities account for 60% of the nation’s total exports.
In this blog, I wish to share my experience on how I developed an interesting course though it had technical content.
This course on finance was a challenge for a non-financial person like me. Initially, it panicked me as I have no idea about finance. But, as an instructional designer, my approach towards this project was more on “educating not teaching”. For this, I did a lot of content comprehension to educate myself before I educate others. We will now see how I faced this challenge and accomplished my goal.
We still remember things that we have learned during our childhood. We remember many incidents that happened long ago. But, there are some instances where we don’t remember things. This,most probably, happens during education. Being a human being, it’s quite natural to forget things.
When you google the words ‘eLearning vendor’, you will come across many websites. Each website contains a lot of information, and sometimes, it may be misleading. Moreover, you might be busy or have no time to go through all the content to check the credibility of the vendor.