Processes are usually systematic and structured actions or steps that are expected to add value to an enterprise by enabling it to achieve its objectives efficiently in a cost-effective manner. The need for process training for employees arises in an organization in one of the following situations:
When new employees join the organization
Every organization has its own unique methods of doing business. New employees will need to be inducted into the system by giving them an overview of the process that needs to be followed. For example, new sales executives may not be aware of the sales process of the organization. By giving them an orientation to the sales process, they will be able to know:
- Where to get their sales leads
- How to follow up on them in order to clinch a deal
- What are the formalities that they need to complete for final closure of the sale
Similarly, in the manufacturing industry, management trainees in the production department will need to have a clear understanding of the production process so that they can understand the various links in the production chain and their specific role in it. This gives them an overall perspective of processes and their specific role in the scheme of things.
When improvements are made to an existing processes or procedures
Sometimes, due to changing marketing situations or business agendas, one needs to make amendments to an existing process or procedure. For example, due to a change in the federal compliance regulations, there would be a need for an additional layer of quality control in the manufacturing process. These changes will have to the communicated to all employees involved in order to ensure that they comprehend the changes and implement the same. Sometimes, employees might simply require reemphasizing the importance of following set systems which can be done through process training.
When organizations adopt Business Process Re-engineering (BPR)
It is often noticed that organizations stagnate with no growth despite having developed complicated systems or procedures. In such situations, organizations will have to change their systems completely and reengineer their businesses requiring new processes. Employees will have to undergo thorough training to understand the new business process. Process training will be very crucial in such situations.
Business processes can be simple or complex. But organizations need to develop a process to streamline their operations, improve efficiency and increase productivity. Therefore, it is important for organizations to invest in process training for their employees.
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As instructional designers, we always aim to design courses that reach the target audience effectively. We would never want to hear our learners say that the course was boring. We put all our efforts to make the course interesting and engaging.
But, it is essential that these efforts are put in a right way. Engaging the learner doesn’t mean just including interactivities. It is much more than having a few clicks of interactivities.
In my last blog, 20 Must Know Acronyms of E-learning – Part 1, we have seen some acronyms that are used in the world of e-learning. In this blog, we will look at some more acronyms.
11. JIT (Just-in-Time): Just-in-time learning systems enable learners to access online learning resources at the point of need. Today, what will you do to find directions to a place or find out the movie that is playing in the theatre close to your home? You just go online for information. To employees, m-learning provides a similar facility to access information pertaining to their jobs at the click of a button.
Training enhances skills and abilities of employees to be aligned to changing business needs. It is well understood that assessments are vital components of e-learning courses. They are a medium to measure training outcomes. Assessments not only strengthen learning but also help evaluate the learner’s comprehension of a course.
It is well-known that assessments are a vital component of an e-learning course. Good assessments play an important role in enhancing the efficacy of the online course by helping evaluate the knowledge gained by the learner and reinforce the learning.
According to recent data from the Centers for Disease Control and Prevention, about 48 million people (1 in 6 Americans) get sick, 128,000 are hospitalized and 3,000 die each year from foodborne diseases. In order to adhere to food safety regulations, one of our clients came up with a requirement for an e-learning course.
E-learning and m-learning are powerful learning methods; both are dynamic and effective ways to teach people. So then, what are the differences between and e-learning and m-learning methods?
E-learning involves a series of modules with in-depth subject-matter while m-learning involves smaller chunks of information which can be accessed anywhere, anytime. Modules are designed differently, depending on the kind of format used to learn. M-learning breaks the barriers of time and place and provides easy access to courses. E-learning also enables learners to access information anytime, anywhere through a laptop, and a stable environment is needed for the learner to take training.
As a college student, I had an opportunity to read Wings of Fire, the autobiography of the former Indian president, Dr. APJ Abdul Kalam. The story of the “missile man” who rose to great heights from humble beginnings is truly inspiring.
The sudden demise of this eminent scientist is a great loss to the country and has saddened millions. The life of Dr. Kalam is a testimony to the fact that determination and hard work can overcome the shackles of financial and other constraints.
There were a few letters marked “Never sent. Never signed” that were discovered in Abraham Lincoln’s desk after his death. When he was upset with someone he would write a letter expressing his anger but would refrain from sending it to the intended person. This practice allowed him to vent his anger, yet not allow needless or unpleasant consequences. One of the famous unsent letters was to Gen. George G Meade, who was blamed for letting Robert E Lee escape after Gettysburg. Unfortunately, in today’s age of social media, people have “lost the art of the unsent angry letter” – an expression used in a NY times article by Maria Konnikova.
It is common knowledge that good assessments play a key role in the making of an effective online course. They not only help evaluate the learner’s comprehension of the subject-matter, but also reinforce the learning effectively.