One of the most important groups within any organization is sales professionals. Because the success of your organization ultimately depends on the success of the sales team. Knowing the product and being able to describe its benefits and value to customers is a critical capability for any sales force. Without a firm grasp of your product, your salespeople will not be able to guide or influence the buying decisions of your customers.
How many times have you tried to kill time doodling in a meeting? How many times have you wished you were not there in the first place? Have you ever felt you have not been given an adequate chance to voice your views? If yes, you are not alone. Meetings can be unproductive and boring if not handled tactfully. Whatever be the purpose of a meeting, if you are the facilitator, you have the onus to make it useful and productive. If you restrict employees from voicing their views on various issues, good ideas may never be able to come to the forefront. Meetings need not always be boring. It could generate creative and constructive ideas and leave the participants with a sense of achievement.
As training professionals, we are responsible for designing the training menu. And everyone wants to know what’s cooking. Your decision of what you need to cook (sweet pies or savory pies for instance) depends on how well you have done your training needs analysis. A well conducted needs analysis will help you define your training goal with a high degree of precision. And your audience analysis will tell you a bit about your audience preferences and tastes. Here are a few lessons from the kitchen on serving wholesome product training fare to your employees.
Does this training scenario look familiar? Many of us have attended product trainings that perhaps no one except the person who developed the product would have loved to attend. Typically people find product trainings a waste of time and they stop attending them. And, some don’t want to understand the product from the developer or designer’s perspective but would prefer to understand the benefits of the product, not a feature-by-feature account of the product. So why is product training important and who needs this training?
One of the key challenges in preparing an online course is to get it right from the first draft because when the final course is launched for the learners it must be accurate, readable and without any errors. This can be done by including a review phase. It is an important phase for the success of the eLearning course developed.
Over the years, the world has produced a large number of influential leaders unique in their own right. Leaders, as we all perceive, are the torchbearers of new ideas. Their work does not end with the creation of a new idea as they need to inspire their followers to continue on the path traced by them. I have always pondered over this question – What “special” qualities did an Abraham Lincoln or a Martin Luther King possess to make them exponents in their own field and remain immortal in the hearts of their billions of followers.
Here’s a quick question. What do you think is the single most important factor for the success of an eLearning initiative (apart from well-designed eLearning courseware)? If you said ‘a visible leader to drive this initiative’, you are spot on in your answer. Based on our past 11 years experience with customers who successfully implemented eLearning in their organization, we can confidently say that every customer who saw increased learner adoption of eLearning could do so because of an eLearning advocate in their organization.
For organizations to excel in their businesses, they need to take sound strategic decisions. Gone are the days where one person used to make decisions and others blindly abided by them. Today, in most cases, no organizational activity is complete and no decision is made without conducting meetings with active employee participation.
Non-technical skills are generally referred to those soft- skills that are generic in nature like interpersonal, communication, team work, time management, problem solving or creative skills. Organizations are increasingly giving importance to non-technical skills of their employees at the workplace for optimizing human performance for organizational well-being and growth. Hence, non-technical training programs have found a prominent place in the HR training programs of organizations in recent years.
In today’s global environment, both technical and non-technical skills are equally important and employers need to focus on designing programs for both technical and non-technical training. While planning for technical and non-technical training programs, the common challenge is to design a contextualized program that proves to be relevant, interesting and engaging to the trainee – that which makes a difference to him/ her and which directly impacts his/ her performance for the better. In this blog, we will look at what technical training involves and what are a few challenges with this type of training.