Consider global companies like Nike, which has over 900 factories and employs over 44,000 workers worldwide or Gap, which has more than 1,32,000 employees and operates in about 30 countries. Implementing Global Compliance training may be a challenge for such organizations because of their vast networks, extensive supply chains and globally dispersed production units. Therefore, most of these companies are using online learning platforms, such as eLearning, to deal with the situation. According to ASTD report 81% of the organizations are favoring virtual training, to deliver compliance training to their employees.
Let us see such challenges these companies face and how eLearning can be helpful.
1. Vast networks and long supply chains
Large global organizations have long supply chains of importers, exporters, agents, third party manufacturing organizations etc. all of who may need to be trained on the company’s policies, rules and regulations, because US Federal Laws for example, make the organizations legally liable for not only their acts, but also of third party or agents. Reaching such a far spread audience is difficult.
E-learning platform has a capability to teach the widest audience possible. So the agents, third party organizations and others, for whom the training is needed, can be trained and tracked easily.
2. Conveying the updates
Any short updates, or changes in laws or policies, which needs to be conveyed to the globally dispersed work workforce require additional time and money.
Updating online content affected by changes in policies and rules, is a minor task. Conveying such updates to a globally wide spread work force can be done quickly and economically.
3. Translating training content
Training employees of non-English speaking countries in English, even though they can speak English may be a poor practice. However, to translate the training content into respective regional languages and updating it whenever the changes occur, is cumbersome.
E-learning Courses can be translated into region-specific languages and localized harmoniously, to fit into the culture of the target audience. So for multiple locations, once the course is designed in a specific language, it can be effectively translated into the respective local languages.
4. Implementing training via classrooms
Implementing training, via classrooms at the respective locations, requires a huge budget. However, if they do not implement these changes, the cost of non-compliance exceeds the investment on implementation.
The major issue is the huge budget and eLearning can resolve this. Its main advantage is cost effectiveness, without compromising on quality. Once the course is designed, it can be deployed multiple times at multiple locations.
5. Tracking learners
Tracking the completion of mandatory courses and providing the proof of completion to regulatory authorities requires a complex set of activities, which in turn proves to be expensive.
With the aid of technology, that is when the courses are rolled out through LMS your learner’s progress and completion rates can be tracked easily and conveniently. Moreover, the reports generated by the LMS are accepted by most of the regulatory authorities.
6. Understanding local customs
The practices, which are considered to be unethical and unlawful in the United States may be acceptable in other countries, or vice versa. So some rules and regulation may hurt the local customs if not followed, may violate US laws. Training in such areas might be a difficult task.
Training on such issues should be dealt carefully to make the learners understand why such rules are enforced and to be followed. Here, according to opinion of expert trainers, a sense of human touch is required.
One point to consider here is that depending on one type of training is not an answer to your global compliance needs. Research suggests that blended training solution will be the most appropriate strategy for the global compliance training needs.
E-learning may not provide 100% solutions to all the global compliance needs but it definitely is the solution for the most of the issues. Please do share your thoughts on the same!
Editor’s Note: This post was originally published in June 2013 and has been completely revamped and updated for accuracy and comprehensiveness.