In a global economy, with a geographically dispersed workforce, with most communication being through mail and chat rather than face-to-face, most professionals are getting increasingly adept as using online communication – and adopting online learning. eLearning can cater to the needs of employees who speak different languages by being amenable to translation.
Let’s look at a few case studies of organizations that deployed eLearning initiatives for meeting specific business goals. The first case study is that of a new product course for a leading provider of professional services
- Goal – to teach consulting methodologies to all employees consulting on IT strategy, selection, implementation
- The solution – a blended approach, eLearning key
- 5 standalone, self paced modules (18 hours)
- A facilitated online discussion
- A live workshop (16 hours)
- Learners – 3000 primary and 5000 secondary learners
Typically, when one thinks of new products, one thinks of physical products such as equipment or automobiles, but here is an instance where eLearning was used to train employees in a methodology used in consulting. The goal of this initiative was to teach consulting methodologies to all employees who deliver IT strategy, selection, and implementation consulting, so that at every step of their engagement with the customer they could provide a consistent and high-quality service to their clients. eLearning played an important role in the training solution, with 18 hours of eLearning delivered to 8000 learners within a short span.
The organization achieved some impressive business results. The business impact was:
- That the cost savings resulting from eLearning paid for the cost of the eLearning initiative within a year!
- 100% learners said they gained knowledge they could use immediately on the job.
- There was an increase in course completion rates.
The best case for eLearning is the fact that the worldwide corporate eLearning market continues to grow. The bottom-line is this – No smart company would invest in an area that shows little or no returns. You only have to look at the training budgets of Fortune companies to see the premium they place on training, and on eLearning in particular.
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