“Emotional Intelligence is the clever use of one’s emotions.” The way or means by which an individual intentionally makes emotions work is by using them to help guide his behavior, mannerism and thought process in his or her favor. The work or corporate environment has always scrutinized and tested an individual’s Intelligence Quotient (IQ) Level, as it believes that the success rate of a Company depends on the IQ level of the employees who work there.
IQ level is basically reflected in one’s academic achievements, marks obtained, etc. but one’s smartness hardly ever accompanies high scores and intellectual credentials. Here is where Emotional Quotient (the heart) or EQ steps in. A normal person is always taught to value IQ in all stages of his life – school, family, college, workplace and so on. Devaluing Emotional Quotient results in suppressing emotions, feelings and the zeal to work towards interests.
In order to shake hands with success at work, it is important to blend EQ with IQ. Many a time, simple things are overlooked and even before acknowledging them, they become a reason for one’s failure. By pausing once in a while and answering a few simple questions, an individual can stay on track of his wants and needs.
Some characteristics that are relied upon and believed to be as part of Emotional Intelligence are:
- Emotional understanding
- Self-discipline and will power
- Commiseration and empathy
- Political awareness
- Management and leadership
- Dissent management
- Teamwork and mutual support
- Team potential
By adapting to and putting into practice the characteristics of Emotional Quotient, motivation can be enhanced and positive reinforcement induced within the team, resulting in effective teamwork and maximum productivity. The myth that emphasizing EQ will de-emphasize IQ should be removed from the heart and mind of every individual.
The four key domains of Emotional Intelligence that highlight the importance of Emotional Quotient over Intelligence Quotient are:
- Self Awareness: Emotionally, this leads to self-evaluation and boosts self-confidence.
- Self Management: This develops emotional self-will, simplicity, faith and assurance, compliance target orientation, inventiveness, positivity and precision in an individual.
- Social Awareness: This domain involves observing, understanding and co-operating with others.
- Relationship Management: This influences and inspires leadership and creates a strong bond between employees and employers via effective communication.
Thus, Emotional Quotient plays a very important and major role in an organization. The purpose at work is not just for the benefit of an individual but for the benefit of the entire management. It curbs negative reinforcement and creates positive energy, thus leading to better teamwork and maximum efficiency.
Do share your thoughts on the same.
Subscribe to Our Blogs
Get CommLab's latest eLearning articles straight to your inbox. Enter your email address below:
Effective performance management is the mantra to success in today’s highly competitive business environment. A well-designed performance management process involves various steps such as setting goals, spotting performance gaps, coaching, discussing improvements and rewarding personnel for their contribution.
“The most important principle for designing lively e-learning is to see e-learning design not as information design but as designing an experience.” – Cathy Moore
“Oh no!”, “Why do I need to take this online course?” – these are some of the common reactions from learners when they are asked to take courses on dry topics such as regulatory norms. As instructional designers, we are often tasked with creating e-learning courses on subjects that most learners consider boring.
In any eLearning course, we are so caught up with creating content and visuals that we tend to neglect a vital aspect of any eLearning course, which is the Graphic User Interface, popularly known as the GUI. It is a well-known fact that the GUI can have a make or break effect on your e-learning course.
A trailer is an advertisement of a new movie; its purpose is to kindle eagerness among people to watch the movie and enjoy the story. The main objective of a trailer is to increase the interest levels within us. On viewing a trailer, we become so enthusiastic and sometimes even restless to know the hidden obscurities and mysteries and the real story, which is yet to come. The same simile can be applied in the case of e-learning too.
The manufacturing industry is one of the most important sectors of the US economy. According to a report released by the Economic Policy Institute, this sector contributed about $2.1 trillion (12.5 percent of total U.S. gross domestic product) in 2013. The report also stated that manufacturing companies employ about 12 million people or 8.8% of the total American workforce. Developments in this industry act as catalysts to the growth of the economy, and training plays a vital role in enhancing the operational efficiency of firms in this sector.
It is common knowledge that L&D managers are under constant pressure to deliver the best and make the optimal use of the training dollar. With e-learning occupying the center stage of corporate training strategies, it has become imperative to develop high quality online courses, in quick time, within budget.
It is a well-known fact that sales personnel face many problems while promoting their products in the market andwhile trying to survive in this competitive world.What are the reasons behind these challenges and how can they beovercome? Ineffective and tiresome trainings are to a great extent responsible for this outcome. These problems can be eliminated by providing an effective and captivating learning experience.
There are three major challenges that the retail industry faces. They are(1) giving the highest service quality to the customer, (2) retaining the existing client, and (3) promoting the brand awareness about new products. All these challenges are related to the customer or the client. Now, when it comes to its employees, the retail industry again has an uphill task of retaining its own employees, making them more knowledgeable and providing updateson the latest products and services, and giving them the requisite access to information, so that they can use it when they need it the most.
It is common knowledge that well-trained employees are the crux of a successful organization. Companies need to ensure that their staff members have the required knowledge and skills, to survive in a dynamic world of business.
Effective training plays a critical role in the success of a medical representative. So, pharmaceutical firms spend huge amounts of money on training their sales personnel. According to Merck Capital Ventures, drug manufacturers worldwide spend about a billion dollars an year on training their salespeople.