Many corporate enterprises understand the benefits of outsourcing their e-learning projects. However, they are hesitant to hire e-learning vendors due to various concerns. At the very thought of outsourcing, a big list of questions starts flashing through the minds of L&D managers. Selecting the right e-learning services provider from hundreds of vendors is the most important concern. Managers are also worried about the quality of output, expertise of the provider, their confidentiality procedures, commitment in meeting timelines and overcoming cultural differences. To address these concerns I have come up with a few handy tips for the hassle-free outsourcing of e-learning projects.
- Find out about the e-learning vendor’s expertise, and check its team members’ qualifications.
- Check the e-learning vendor’s experience in handling projects of companies in your domain; seek references from existing clients.
- Ask for samples and prototypes to assess the quality standards of the e-learning solutions provider.
- Enter into a non-disclosure agreement with the e-learning vendor, to ensure the security of confidential data.
- Ask the vendor to provide the project management process flow chart to confirm that it follows processes and procedures
- Enquire whether the e-learning vendor is following global standards such as the Project Management Body of Knowledge (PMBOK) guide.
- Ask for a dedicated project manager who will be the single point of contact (SPOC) to ensure the quality of deliverables.
- Check the track record of the vendor in meeting timelines.
- Enquire about the work ethics of the e-learning provider in the execution of the overall project.
- Take a note of the response time to your Request for Proposal (RFP) and enquiries.
- Consider only those vendors who have a full-fledged team of Instructional Designers and multimedia professionals.
- Work directly with a custom e-learning company, instead of getting in touch with contractors.
- Check the experience of the e-learning services provider in serving multinational clients.
- Come to a written understanding of objectives and deliverables on both sides to avoid miscommunication.
- Check whether the vendor invests time and effort in understanding your training requirements.
Outsourcing your e-learning project is a crucial decision and needs to be taken after carefully evaluating in-house capabilities and external possibilities. Sometimes, companies go for outsourcing to better utilize their in-house resources by outsourcing only production aspects.Organizations or training managers need to choose a vendor who understands the training requirements and translates them exactly into custom e-learning courses.
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