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Mission Critical: Designing Engaging Compliance Training Courses

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Mission Critical: Designing Engaging Compliance Training Courses

Every organization has to follow a set of laws which govern their sector in the country they operate. So, it needs to ensure that the employees are effectively trained on these rules to avoid compliance issues. Traditionally, this was done through face-to-face training in an engaging manner. But, with organizations expanding globally and the need for constant training, companies started using e-learning to quickly reach their global employees.

But unfortunately, they land up with dull, boring and uninspiring courses which don’t give them the expected results. This happens because they present the content from a legal perspective instead of employees’ point of view with no relevance to their jobs. According to a Towards Maturity research report, 67 percent of organizations shared that user engagement and content overloading are the top barriers for delivering technology-enabled compliance training.

So, how do we solve this? How do we make compliance courses interesting and purposeful? We must present the policies or laws in a simple manner and use an application-oriented theme, to help the learner apply what he has learnt in his job. We have worked on many compliance courses on different topics, which got good feedback. I would like to share some of them with you.

1. Course on Information Security

Strategy used – narrate workplace incidents in the form of stories to convey the policy

We have used slide shows to present different types of data (confidential, public, restricted, internal) that the company uses. We came up with relevant situations that the learners are likely to face in their jobs, to make the courses more learner-centric. We designed the scenarios using the inputs shared by the subject-matter experts (SMEs). Then, we explained the dos and don’ts of security using interactivities. We designed drag and drop exercises for assessments to make the course interesting.

Course on Information Security

2. Course on Trade Compliance Governance

Strategy used – allow learners to explore and learn to ensure better engagement

Here, the stakeholder wanted to explain the importance of a trade policy to the audience and check their understanding. We started the course with a question asking ‘Do you know’ and explained what the policy says. We have designed ‘explore and learn’ interactivities (book form with icons) to explain the various procedures that are to be followed as part of the governance. We explained each procedure/ situation, along with a few hyperlinks for the participants to go on a “web trip”. If they are confident, they can go ahead with the next procedure. If not, they can go on a web trip – explore, learn, and then come back to go to the next point. Once they are done with exploring the process, they are asked to attempt the final quiz. As this enables active learning, the training is likely to be more engaging and effective.

Course on Trade Compliance Governance

3. Course on Unlawful Harassment

Strategy Used – link dos and don’ts using case studies

One of the principles of adult learning is that adults come with prior knowledge and love to be equal partners in the learning process. So, we presented the content in the case studies to check their prior understanding. The various types of discrimination are introduced using vector images. Once the learner clicks on the image, the topic is explained followed by a case study with a series of questions. The learners are given a question/ situation and a set of options to choose from. Once he submits an answer, he will receive a comprehensive feedback telling him why he is right or wrong. In this way, employees get to understand the situations relevant to the ‘job context’, rather than as an isolated piece of law or rule.

Course on Unlawful Harassment

Compliance training needs to be engaging, making participants feel that they gained something in the process. These were some strategies that we have used for the purpose. How did you make your compliance courses engaging? We would love to hear your experiences.

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