Compliance training is very important for every organization. Every employee in an organisation has the right to know the company rules, policies and work ethics. They have to comply with the regulations of regulatory bodies and thus an adequate knowledge of the Dos and Don’ts is mandatory. But, at the same time, compliance training is something which the learner does not want to take at first chance. This is mainly due to the “sticky” and boring content that the learner has to read.
So, how can we metamorphose this boring raw content into an interesting learning activity?
Case study: An organization wants to rollout a global data privacy program. Furthermore, this program needs to be HTML5 compatible and delivered on multiple devices.
Possible Challenges Faced By the Organization:
The content is dry and deals with various terms which need to be memorized and regulations categorized under different sections of the law. But, compliance training is a must for the employees.
The Best Solution:
To carve out the best possible solution to this challenge:
Gamification is an activity which will stir the learner to take the course. Gamification can be both challenging and at the same time rewarding for the learner, as he is awarded points every correct response. This instills confidence in him and provides the motivation to score the minimum passing cutoff (say 80%).
Gamification Strategy Used:
The gamification or scenario concept is based on contextual matter (say data privacy program here).
The learning curve should be an incremental one i.e. as the learner completes each level (say Level 1), the challenges or games will become tougher in the next level (say Level 2) than the previous level.
Gamification will also provide hints and cues to help the learner move forward, in case he stumbles upon a possible threat of making a wrong decision or is stuck somewhere.
In all likelihood, the gamification starts with a video containing a real life scenario which depicts the possible mistakes we often make at our workplace. It also tells us that we often became very ignorant about the things that should be taken care of.
The learner can access every section of the game. Each section of the game is associated or mapped with a learning outcome or point. Thus, once the learner completes the game, he has a key takeaway from each section.
In each section of the game, the learner has to overcome a daunting challenge. After each correct response, he will see that the score increases in the meter (dial). And, at the same time, the learner can see the time taken for each response. He can be given bonuses, if he answers within specified time duration. This continues till the game ends.
It is important to provide correct feedback for their choices. It gives the learner the chance to know why his choice is the most appropriate one or why they need to give a second thought to the question. The best way to provide feedback is to show different emotional textual content such as:
“Look at the bright side, now you’ve got a 50/50 chance!” OR
“Well, it should be pretty easy now, take a wild guess.” OR
“See if you can spot the right answer now.”
I hope this gamification strategy will come handy if you intend to train your employees on compliance norms,which they perceive to be boring.
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